Customer Care Representative at Medtronic

Copenhagen, Capital, Denmark

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Fluent in Finnish and Swedish or Danish and Norwegian
Minimum 2 years’ experience within a Customer Service environment, ideally in a consumer environment
Experience with ERP systems, preferably SAP
Previous experience with CRM systems, preferably SAP CRM and/or Salesforce
Flexibility to handle multiple and changing priorities
Outstanding communication and interpersonal skills, candid, ethical, business-to-consumer and customer-focused
Team player able to collaborate across different functions within a complex matrix organization
Demonstrates empathy and understanding by thinking from the customer’s perspective, supported by strong communication skills
Structured, resilient, and customer-focused approach
Driven by problem-solving and continuous process improvement
Motivates others toward shared goals while maintaining a positive, can-do attitude
High level of accuracy, accountability, integrity, and flexibility in every task

Responsibilities

Provide day-to-day support for Medtronic’s Order-to-Delivery processes, ensuring smooth operations and timely deliveries
Deliver professional, knowledgeable assistance to customers, internal teams, and field staff across products, processes, and policies
Manage incoming communications, prioritize urgent requests, and take ownership of issues through to resolution
Identify business opportunities, service improvements, and contribute to process standardization and continuous improvement projects
Maintain accurate documentation of customer-specific requirements and ensure proactive, customer-focused communication
Monitor system or process failures, propose corrective actions, and align operations with evolving healthcare strategies and customer needs
Monitor and report on performance, SLAs, and communication flows, ensuring exceptional customer satisfaction and cross-functional collaboration
Other duties may be assigned

Skills

Customer Service

Order Management

Order-to-Delivery

Stakeholder Management

Finnish

Swedish

Danish

Norwegian

Process Improvement

Diabetes Healthcare

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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