Customer Care Representative at FedEx

Katowice, Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Logistics, TransportationIndustries

Requirements

Excellent communication skills
Computer literacy and ability to easily navigate between different screens and systems
Fluent English (written and spoken) at B2 level or higher
Strong organizational skills with attention to detail
Positive attitude and problem-solving mindset
Confidence, empathy, and friendliness
Flexibility in adapting to dynamic business environment
Desire and availability to work shift work, including Polish bank holidays and rotational 8-hour shifts between 6:30 am – 8:00 pm

Responsibilities

Serve as the point of contact for customers in Europe
Provide accurate information and guidance to customers via dedicated chat
Advise customers on how to use FedEx services and tools
Advise customers on clearance processes from multiple countries
Help customers resolve service-related issues by providing accurate, valid, and complete information about processes and procedures from multiple countries
Identify new opportunities to grow business with customers
Work according to the calendars of European countries
Collaborate with other teams at FedEx to ensure outstanding customer experiences

Skills

Customer Service

Chat Support

Communication Skills

Organizational Skills

Problem Solving

Computer Literacy

English B2

Multitasking

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

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