Customer Care Onboarding - Netherlands 🇳🇱 and Belgium 🇧🇪 Dutch & Flemish Speaker at Qonto

Paris, Île-de-France, France

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Dutch & Flemish speaker
Experience up to one year in customer support or handling client challenges
Customer-centric: show empathy and adapt speech according to customer needs
Results-driven: work toward achieving daily objectives with strong motivation

Responsibilities

Provide sharp, quick technical support to Dutch customers via email and phone
Guide customers through the account opening process for a smooth onboarding experience
Answer all customer questions
Be the voice of customers by sharing feedback to improve the product and maintain the "WOW" effect
Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, provide feedback to Ops and Product teams)
Take ownership: identify anomalies, optimize and set up new ways of problem-solving, and keep colleagues updated

Skills

Key technologies and capabilities for this role

DutchFlemishCustomer ServiceClient OnboardingTeamworkCustomer Support

Questions & Answers

Common questions about this position

What languages are required for this Customer Care Onboarding role?

Dutch and Flemish speaking skills are required to delight Dutch customers and provide support via email and phone.

Is this position remote or office-based?

This information is not specified in the job description.

What are Qonto's core values?

Qonto's values are Customer focus, Ownership, Teamwork, Mastery, and Integrity.

What does the company culture emphasize?

Qonto fosters a welcoming environment prioritizing skills and potential, with 55% international team members, 44% women, and 20% parents, while valuing cooperation, communication, and continuous improvement.

What makes a strong candidate for this role?

Strong candidates take ownership, provide sharp technical support, delight customers during onboarding, set up processes like updating FAQs, and collaborate to improve products based on customer feedback.

Qonto

Digital banking platform for business finances

About Qonto

Qonto is a digital banking platform that simplifies business finances by offering services like business accounts, expense management, and bookkeeping. It operates on a subscription-based model, allowing businesses to choose plans that fit their needs and scale as they grow. A standout feature is the ability to process hundreds of transfers at once, which is ideal for high transaction volumes. Qonto aims to provide efficient banking solutions with excellent customer service, available in five languages.

Paris, FranceHeadquarters

2016Year Founded

$670.5MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Tailor-made remote policy

Lunch Card

Dynamic career tracks

Competitive salary package

Employee well-being initiatives

Risks

Increased competition in the fintech sector could erode Qonto's market share.

Reliance on third-party platforms like Wise may expose Qonto to operational risks.

Rapid expansion into new markets could strain Qonto's resources and operations.

Differentiation

Qonto offers a unique feature to initiate hundreds of transfers simultaneously.

The platform provides API connectivity for seamless integration with other financial systems.

Qonto's customer service supports five languages, available seven days a week.

Upsides

Qonto's expansion into four European markets increases its customer base significantly.

The Wise Platform partnership enhances Qonto's cross-border payment capabilities.

The SEPA Direct Debit feature will improve cash flow management for customers.

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