Customer Care Associate – France (Multilingual) at Coco

Paris, Île-de-France, France

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food, TechnologyIndustries

Requirements

Fluent in French and English (C1+ in both written and spoken)
2+ years in customer-facing roles in high-speed, tech-enabled environments
Excellent communicator — clear, warm, and structured under pressure
Comfortable managing multiple stakeholders and tools (Intercom, Salesforce, internal systems)
Curious and tech-adaptable — you embrace change and pick up tools quickly
Empathetic and solution-focused — you care deeply about customer outcomes and team impact

Responsibilities

Be a trusted point of contact for our French customers via chat, email, and WhatsApp
Collaborate with external agents — coaching and supporting quality in your market
Troubleshoot with confidence and escalate clearly when needed
Spot patterns in recurring issues and share ideas to fix them at the root
Help us adopt new tools and workflows — especially automation and AI

Skills

Key technologies and capabilities for this role

FrenchEnglishIntercomSalesforceWhatsAppTroubleshootingCustomer SupportCommunicationAutomationAI

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

This is a hybrid position.

What languages do I need to speak for this role?

You need to be fluent in French and English at C1+ level in both written and spoken communication.

What experience is required for the Customer Care Associate position?

You need 2+ years in customer-facing roles in high-speed, tech-enabled environments.

What is the company culture like at Choco?

Choco has a global, tight-knit team that learns fast, laughs loud, and grows together, seeking hungry and humble individuals who embrace hard work, put the team first, and commit to building a lasting company.

What skills make a strong candidate for this role?

Strong candidates are excellent communicators who are clear, warm, and structured under pressure, comfortable managing multiple stakeholders and tools, curious and tech-adaptable, and empathetic and solution-focused.

Coco

Food delivery service from local restaurants

About Coco

CocoDelivery.com is a food delivery service that connects customers with local restaurants, ensuring faster, hotter, and fresher deliveries. It features a transparent pricing model with a single delivery fee, avoiding hidden costs that are common in the industry. The company also supports local restaurants by helping them reach a wider customer base, while operating with a commitment to zero emissions, appealing to environmentally conscious consumers. By charging a delivery fee shared with restaurants, CocoDelivery.com aims to maintain lower fees and generate profits through high order volume.

Santa Monica, CaliforniaHeadquarters

2020Year Founded

$40.4MTotal Funding

SERIES_ACompany Stage

Food & Agriculture, Social ImpactIndustries

501-1,000Employees

Risks

Dependency on Uber's platform may lead to loss of direct customer relationships.

Technological challenges in partnerships could delay delivery improvements.

Reliance on robotic systems may face public resistance and technological malfunctions.

Differentiation

Coco promises faster, hotter, and fresher deliveries than competitors.

The company operates with a zero-emissions model, appealing to eco-conscious consumers.

Transparent pricing with no markups or tips sets Coco apart in the delivery industry.

Upsides

Partnership with Uber Eats expands market reach and customer base.

Advancements in AI and robotics reduce operational costs and increase efficiency.

Growing demand for sustainable delivery aligns with Coco's zero-emissions promise.

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