[Remote] Customer Care Associate - EMEA (12 month Fixed Term Contract) at Remote

Poland

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Tech, SaaS, Global EmploymentIndustries

Requirements

Candidates must possess strong problem-solving skills and a passion for enhancing the customer journey. A solid background in Customer Support or Enablement within a product or tech environment, including hands-on experience with Live Chat and Email Support, is required. Proficiency in using CRM tools for managing customer interactions and support workflows is essential. The role also demands proven ability to collaborate with multiple stakeholders, excellent team collaboration and communication skills, and a strong interest in modern web technologies. Fluency in written and spoken English is mandatory. Experience working remotely or familiarity with HR, Payroll, Healthcare, or Pension systems are considered advantageous.

Responsibilities

The Customer Care Associate will be responsible for solving a specified number of tickets per week across various Remote verticals, maintaining productivity standards with high attention to detail and a focus on customer advocacy. They will respond to standard tickets via email and live messaging within agreed Service Level times. This role involves close collaboration with Customer Success, cross-vertical operational teams, and Sales, acting as the primary point of contact for users.

Skills

Customer Support

Customer Enablement

Live Chat Support

Email Support

CRM tools

Problem-solving

Collaboration

Communication

Web technologies

English fluency

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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