Customer Care Agent Deutschland at Qonto

Belgrade, Serbia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Requirements

(No specific requirements listed in the job description.)

Responsibilities

Handle complex customer inquiries: Process challenging cases such as garnishment proceedings, blocked payments, account closures, and enhanced due diligence reviews with the utmost care and precision
Support payment services: Assist customers with questions and issues regarding their payments, transfers, and account activities, providing quick solutions
Efficiently utilize knowledge bases: Quickly navigate knowledge databases to find precise information and advise customers competently
Prioritize VIP customer requests: Handle escalations for important customers with particular attention, ensuring their concerns are resolved promptly
Contribute to continuous improvement

Skills

Key technologies and capabilities for this role

German LanguageCustomer SupportPayment ProcessingAccount ManagementDue DiligenceEscalation HandlingKnowledge Base

Questions & Answers

Common questions about this position

What is the work location or remote policy for this role?

The position is hybrid, based in Belgrade, Serbia, and remote-friendly within Serbia.

What are the company's core values?

Qonto's values are Customer Orientation, Self-Responsibility, Teamwork, Professional Expertise, and Integrity.

What is the size of the Customer Care Team?

The Customer Care Team has over 100 employees.

What is the salary or compensation for this position?

This information is not specified in the job description.

What specific requirements are needed for this role?

This information is not specified in the job description.

Qonto

Digital banking platform for business finances

About Qonto

Qonto is a digital banking platform that simplifies business finances by offering services like business accounts, expense management, and bookkeeping. It operates on a subscription-based model, allowing businesses to choose plans that fit their needs and scale as they grow. A standout feature is the ability to process hundreds of transfers at once, which is ideal for high transaction volumes. Qonto aims to provide efficient banking solutions with excellent customer service, available in five languages.

Paris, FranceHeadquarters

2016Year Founded

$670.5MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Tailor-made remote policy

Lunch Card

Dynamic career tracks

Competitive salary package

Employee well-being initiatives

Risks

Increased competition in the fintech sector could erode Qonto's market share.

Reliance on third-party platforms like Wise may expose Qonto to operational risks.

Rapid expansion into new markets could strain Qonto's resources and operations.

Differentiation

Qonto offers a unique feature to initiate hundreds of transfers simultaneously.

The platform provides API connectivity for seamless integration with other financial systems.

Qonto's customer service supports five languages, available seven days a week.

Upsides

Qonto's expansion into four European markets increases its customer base significantly.

The Wise Platform partnership enhances Qonto's cross-border payment capabilities.

The SEPA Direct Debit feature will improve cash flow management for customers.

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