Technical Support Specialist
SkioSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Pharmaceuticals, Biotechnology, Life SciencesIndustries
Requirements
- Proficient in MS Office Applications
- Experience in a call center environment preferred
- Thrives in a fast-paced, dynamic environment
- A team player who puts the success of the team first
- Motivated by helping clients and finds satisfaction in helping to resolve the issues of others
- A resourceful problem-solver who seeks out effective and efficient solutions
- Prior technical support experience preferred, especially in healthcare, life sciences or related field
- Multilingual skills are a plus
Responsibilities
- Provide support to system users in multiple countries via the telephone and email
- Build professional rapport with internal and external clients by demonstrating empathy and strong communication skills
- Follow up with customers to ensure full resolution, providing timely updates of progress along the way
- Clearly document all communication with system users
- Escalate system issues to Customer Care Analysts when necessary for resolution
- Provide the highest level of support to users of the systems by fielding inbound inquiries and utilizing proactive communication as necessary
- Effectively manage issues and the escalation of issues, and eventual resolution within agreed-upon SLAs
- Perform other duties as required
Skills
MS Office
Customer Service
Call Center
Telephone Support
Email Support
Technical Support
Problem Solving
Communication Skills
YPrime
eClinical solutions for clinical trial management
About YPrime
YPrime specializes in providing electronic Clinical Outcome Assessment (eCOA) and Interactive Response Technology (IRT) systems for the pharmaceutical and biotech industries. These systems are essential for managing clinical trials, which assess the effectiveness and safety of medical treatments. YPrime's eCOA solutions enable the electronic collection of patient data, making the process more efficient and accurate compared to traditional paper methods. The IRT systems help manage randomization and drug supply logistics, ensuring that clinical trials operate smoothly and in compliance with regulations. Unlike many competitors, YPrime focuses specifically on the highly specialized and regulated market of clinical trial technology and data management. The company's goal is to enhance the efficiency and effectiveness of clinical trials, improve data quality, reduce costs, and accelerate the time it takes to bring new treatments to market.
9 Great Valley Pkwy, Malvern, PA 19355, USAHeadquarters
2006Year Founded
$10MTotal Funding
SEEDCompany Stage
Biotechnology, HealthcareIndustries
201-500Employees
Risks
Emerging eClinical providers may erode YPrime's market share.
Rapid AI advancements could outpace YPrime's current offerings.
Integration of Tryl poses operational risks and challenges.
Differentiation
YPrime's eCOA 7.0 platform offers revolutionary features for clinical trials.
YPrime's acquisition of Tryl enhances capabilities for decentralized clinical trials.
YPrime is recognized as a Trailblazer in patient engagement for clinical trials.
Upsides
Growing demand for decentralized trials aligns with YPrime's Tryl acquisition.
Increasing adoption of wearables supports YPrime's new glucometer feature.
Cloud-based solutions expansion benefits YPrime's eClinical offerings.
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