Customer Care Advocate at Rockwell Automation

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial Automation, ManufacturingIndustries

Requirements

1+ years of experience interpreting and responding to customer requests, both written and verbal, suited for a global, multicultural business setting
Native or fluent proficiency in Dutch, and command of English (both spoken and written); proficiency in additional languages is considered an asset
Demonstrated problem-solving skills
Familiarity with Supply Chain processes and Customer Care functions
Ability to collaborate within a team
Always uphold integrity and ethical behavior
Located within proximity to a Rockwell Automation facility to support a flexible hybrid working model

Responsibilities

Respond to inquiries and resolve issues related to orders requests
Engage with all partners to maintain the highest standards of customer support
Address and resolve product concerns, including managing customer complaints
Demonstrate a clear understanding of goals and ensure targets are met within each financial period
Provide proactive delivery updates through Open Orders reports according to service level agreements (SLAs) and expedite orders
Manage customer product returns, including new product failures and warranty claims
Support Repair and Exchange Requests

Skills

Customer Service

Issue Resolution

Order Management

Complaint Handling

Product Returns

Warranty Claims

Repair Management

SLA Compliance

Expedite Orders

Rockwell Automation

Industrial automation and information technology solutions

About Rockwell Automation

Rockwell Automation provides hardware, software, and services aimed at improving operational efficiency and sustainability in various industries, including manufacturing and food and beverage. Their products work by integrating advanced technology to streamline processes, enhance reliability, and reduce operational costs. This includes alarm notification software, cybersecurity solutions, and computerized maintenance management systems. What sets Rockwell Automation apart from competitors is their strong emphasis on sustainability and tailored solutions for specific industry needs, helping clients meet environmental standards and improve productivity. The company's goal is to drive better outcomes for clients through technological innovation and comprehensive support.

Milwaukee, WisconsinHeadquarters

1903Year Founded

$39.1MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise Software, CybersecurityIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Paid Time off

Parental Leave

Caregiver Leave

Flexible Work Hours

Risks

Emerging AI-driven automation companies threaten Rockwell's market share with competitive solutions.

Rapid AI advancements may outpace Rockwell's offerings, requiring significant R&D investment.

Supply chain vulnerabilities, especially in semiconductors, could disrupt Rockwell's production schedules.

Differentiation

Rockwell Automation integrates cutting-edge technology to enhance operational efficiency and sustainability.

The company offers tailored solutions for diverse industries, including manufacturing and food and beverage.

Rockwell Automation emphasizes sustainability, helping clients meet environmental standards and consumer demands.

Upsides

Increased adoption of AI-driven predictive maintenance aligns with Rockwell's focus on operational efficiency.

The rise of Industry 4.0 technologies drives demand for Rockwell's integrated automation solutions.

Growing digital twin technology market offers expansion opportunities for Rockwell's software offerings.

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