[Remote] Customer Care Advocate at iRhythm Technologies

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High school diploma or equivalent
2–3+ years of customer service experience in a high-volume environment (Contact Center or 60+ activities/day)
Strong communication skills—clear, empathetic, and proactive (verbal and written)
Experience using Microsoft Office tools (Outlook required; Word, Excel, PowerPoint preferred)
Typing speed of 40+ WPM and confident system navigation
Ability to handle sensitive information and stressful situations calmly and professionally
Flexibility to adapt quickly in a growth-driven, fast-paced environment
Demonstrate resourcefulness and emotional intelligence to identify obstacles and work collaboratively toward solutions
Exhibit independent thinking and sound judgment when addressing situations not outlined in manuals or procedures

Responsibilities

Deliver accurate, timely support to patients and providers throughout the device wear process and beyond, resolving inquiries efficiently and ensuring all service requests are handled to compliance and quality standards
Make outbound calls to patients to explain coverage, responsibilities, or payment options
Respond to inquiries, manage tickets/emails, and provide timely updates to patients, providers, and internal teams
Document all interactions and coverage details in Salesforce with accuracy
Maintain updated and complete patient and insurance records
Participate in meetings and training in a virtual/on-camera environment
Ensure compliance with FDA regulations and HIPAA privacy requirements
Consistently meet productivity, quality, and service-level metrics
Provide support to other teams during peak periods and participate in cross-training to enhance skills and knowledge
May include other duties as business needs arise

Skills

Customer Service

Communication Skills

Problem-Solving

Salesforce

Compliance

Patient Support

iRhythm Technologies

Advanced cardiac monitoring solutions provider

About iRhythm Technologies

iRhythm Technologies focuses on cardiac monitoring solutions, with its main product being the Zio Patch, a wearable device that tracks heart rhythms for up to 14 days. This extended monitoring helps healthcare providers detect irregular heart rhythms that shorter monitoring might miss, making it especially useful for patients at risk. The company serves both patients and healthcare providers, generating revenue by selling the Zio Patch and offering data analysis services to interpret the collected heart data. iRhythm aims to improve patient outcomes and streamline healthcare workflows in the cardiac health sector.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$102.8MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Mental Health Support

Hybrid Work Options

Pet Insurance

Risks

Increased competition from emerging cardiac monitoring technologies threatens market share.

FDA warning letter may lead to regulatory scrutiny and potential fines.

Shareholder investigation could result in legal challenges and financial liabilities.

Differentiation

Zio Patch offers up to 14 days of uninterrupted cardiac monitoring.

iRhythm's Zio Patch is the smallest and least conspicuous cardiac diagnostic device.

The company provides data analysis services for actionable insights from Zio Patch data.

Upsides

Wearable health tech market growth aligns with iRhythm's business model.

Telehealth expansion increases demand for remote monitoring solutions like Zio Patch.

AI integration enhances arrhythmia detection accuracy in iRhythm's Zio Patch.

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