Customer Care Advisor at Goodleap

Granite Bay, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Sustainable Energy, Fintech, Solar FinancingIndustries

Requirements

3+ years of customer service and/or sales experience
Previous solar customer service or sales experience highly desired
Excellent interpersonal, verbal, and written communication skills
Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
Embraces change and is flexible to the needs of the business and team
Ability to accept and apply coaching and feedback from leadership
Proven track record of reliability and a strong work ethic

Responsibilities

Representing GoodLeap as a subject matter expert during a series of calls to customers
Provide exceptional customer service and support by utilizing strong verbal and written communication skills
Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services
Update GoodLeap systems to ensure each interaction with a customer is well documented
Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly
Initiating the sales process, building and managing prospect lists and generating qualified leads that will be passed on to designated sales staff for follow-up
Complete other tasks as deemed appropriate by manager

Skills

Customer Service

Verbal Communication

Written Communication

Sales Process

Lead Generation

CRM Systems

Issue Resolution

Product Upselling

Goodleap

Marketplace for sustainable home upgrades and financing

About Goodleap

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Roseville, CaliforniaHeadquarters

2003Year Founded

$778.2MTotal Funding

DEBTCompany Stage

Energy, Fintech, Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Emerging fintech companies offering similar solutions could erode GoodLeap's market share.

Rising interest rates may reduce the affordability of GoodLeap's financing options.

Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

Differentiation

GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.

The company partners with over 18,000 professionals nationwide for home improvement solutions.

GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Upsides

GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.

The company raised $800 million to expand in a $430-billion-per-year market.

Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

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