Customer Business Executive at Cognite

Aberdeen, Scotland, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Oil & Gas, Chemicals, Pharmaceuticals, Manufacturing, EnergyIndustries

Requirements

Ability to develop trusted advisor relationships with key stakeholders, including executive sponsors, budget owners, and decision-makers
Comprehensive understanding of Cognite's products (e.g., Cognite Atlas AI, Cognite Data Fusion platform)
Skills in collaborating with the Cognite Global Value team to develop value roadmaps and customer success plans
Experience driving adoption and usage through training, evangelism, and alignment with customer business goals
Capability to drive customer engagement via “one-to-many” channels like Cognite Hub, newsletters, webinars, and events
Expertise in identifying and executing new use cases and expansion opportunities
Proficiency in identifying, nurturing, and closing upsell/cross-sell opportunities
Experience demonstrating value, leading renewal discussions, negotiating, and securing renewals
Ability to collaborate with Account Executives, Delivery Managers, Marketing, Sales Enablement, and partners
Skills in cultivating customer champions, building case studies, leveraging testimonials, and developing account strategies

Responsibilities

Own relationships with executive sponsors, budget owners, and decision-makers
Understand customer's values, goals, and vision; collaborate on value roadmaps and customer success plans
Drive adoption and usage through training, evangelism, and business goal alignment
Drive customer engagement using “one-to-many” channels such as Cognite Hub, newsletters, webinars, and events
Identify and execute new use cases and expansion opportunities to additional customer sites
Contribute to customer success across assigned stages of the customer journey
Identify, nurture, and close upsell/cross-sell opportunities to expand customer lifetime value
Demonstrate value and lead renewal discussions to ensure retention and long-term partnerships
Collaborate with Account Executive (Sales) and Delivery Manager for introductions and hand-offs
Cultivate customer champions and collaborate with Marketing to build case studies
Leverage testimonials and case studies to promote brand awareness, build referenceability, and support new deals
Partner with Sales Enablement to create customized materials for value tracking
Engage relevant partners to include accounts in Cognite's customer reference program
Develop an account strategy and maintain internal relationships

Skills

Key technologies and capabilities for this role

Customer AdvocacyAccount ManagementCustomer RetentionCustomer ExpansionRelationship BuildingValue RealizationSaaSIndustrial AIData Fusion

Questions & Answers

Common questions about this position

What is the employment type for this Customer Business Executive role?

The position is full-time.

Is this Customer Business Executive role remote or office-based?

This information is not specified in the job description.

What are the main responsibilities of a Customer Business Executive at Cognite?

The role involves developing trusted advisor relationships with key stakeholders, owning relationships with executive sponsors and decision-makers, understanding customer goals to create value roadmaps, driving adoption through training and evangelism, and identifying expansion opportunities.

What are Cognite's core values?

Cognite's values are Impact (result-oriented), Ownership (embracing responsibility and inclusivity), and Relentless (pursuit of innovation, facing challenges head-on).

What makes a strong candidate for the Customer Business Executive role?

Strong candidates should excel at building trusted advisor relationships, driving customer adoption and value realization, collaborating on success plans, and identifying expansion opportunities within industrial sectors.

Cognite

Industrial data management for asset-heavy industries

About Cognite

Cognite specializes in managing industrial data and facilitating digital transformation for asset-heavy industries like oil and gas, power and utilities, and manufacturing. Its main product, Cognite Data Fusion, integrates and organizes data from various sources, making it easier for businesses to analyze and utilize this information effectively. This process, known as data contextualization, enhances the relevance of data for better decision-making. Cognite operates on a software-as-a-service (SaaS) model, allowing clients to subscribe to its software, which provides a consistent revenue stream and access to ongoing updates. Additionally, Cognite offers consulting services to assist clients in optimizing their use of the software. The company's goal is to help industries improve their operations through better data management and digital solutions.

Bærum, NorwayHeadquarters

2016Year Founded

$219.2MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Industrial & Manufacturing, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Competitive Compensation + 401(k) with employer matching

Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents

Unlimited PTO + flexibility to enjoy it

Paid Parental Leave Program

Learning & Development Stipends

Global Mobility & Exchange Program

Company Paid Friday Lunch via DoorDash + Fully Stocked Fridges in the offices

Risks

Emerging industrial AI startups pose a threat to Cognite's market share.

Geopolitical tensions could disrupt operations in key regions like the Middle East.

Reliance on cloud providers introduces risks related to data security and outages.

Differentiation

Cognite Data Fusion integrates and contextualizes data for asset-heavy industries.

Cognite offers a subscription-based SaaS model, ensuring continuous software updates.

Cognite's solutions enhance safety, sustainability, and efficiency in industrial operations.

Upsides

Cognite's partnership with Google Cloud enhances scalability and security for data management.

The launch of Cognite Embedded opens new innovation avenues for industrial software builders.

Cognite's joint venture with Saudi Aramco expands its influence in the MENA region.

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