Customer Billing Representative - EST Working Hours (Remote)

The Customer Billing Representative will manage customer accounts by reviewing outstanding balances and determining the appropriate course of action for resolution. They will communicate clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies. Responsibilities include maintaining accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems, collaborating with internal teams to ensure account information accuracy, and following up consistently on past-due accounts to facilitate timely collections while maintaining positive customer relationships. The role also involves assisting in preparing financial documentation and reports related to billing and collections activity.