Customer Billing Representative

Employment Type: Full-time Workplace: Remote Location Type: Remote Department: SA - Operations Published: 2025-07-22

---

Position Overview

ISTA Personnel Solutions SA, a dynamic BPO company based in South Africa, is seeking a Customer Billing Representative for its U.S.-based client. This client specializes in providing dental care to nursing homes. As a Customer Billing Representative, you will be responsible for managing customer billing inquiries, reviewing account balances, and accurately documenting accounts for collection.

Working Hours: Monday to Friday, 15:00 PM to Midnight (SA Time).

---

Requirements

• Strong attention to detail with a methodical and analytical approach to problem-solving.
• Excellent verbal and written English communication skills.
• Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Proficient with QuickBooks (preferred).
• Ability to remain patient, empathetic, and professional in all customer interactions.

Internet Requirements:

• A fixed fibre line with a minimum speed of 25 Mbps (upload & download).
• Ability to support a wired Ethernet connection is mandatory.
• Applicants without a fixed fibre line cannot be considered.

Power Backup:

• A reliable power backup solution is required to manage load shedding and power outages.
• Applicants without a power backup cannot be considered.

---

Responsibilities

• Manage customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution.
• Communicate clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies.
• Maintain accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems.
• Collaborate with internal teams to ensure account information is accurate and up to date.
• Follow up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship.
• Assist in preparing financial documentation and reports related to billing and collections activity.

---

Application Instructions

If you are not contacted within 14 working days, please consider your application unsuccessful.

---

Company Information

ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.