Customer Advocate - Government at Owens & Minor

Atlanta, Georgia, United States

Apply Now

$50,000 – $55,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, GovernmentIndustries

Requirements

Bachelor’s Degree
3 or more years of related experience (sales, customer service, customer relationship management, Government supply chain, hospital distribution, etc.)
Or any equivalent combination of education and experience to meet the above requirements
Veterans preferred
Technological fluency with email, internet, Microsoft Office (PowerPoint, Word, Excel)
Strong ability to use multiple systems and various report software to combine and synthesize information
Strong verbal and written communication skills
Strong influencing skills
Ability to work independently
Able to facilitate problem solving
May provide back up support to customer service for some functions

Responsibilities

Develops and maintains strong, account-specific operational processes and performance with the customer
Performs duties on-site with the customer, reacting in a timely manner to customer information and requests
Manages and ensures contract compliance to all agreed terms and conditions
Collaborates with off-site personnel to ensure accurate and consistent information is present for the customer
Acts as liaison between the Hospital and division department heads to ensure smooth conversions
Drives conversions and manages data
Provides sales analytics and daily reporting (add to stock part number changes, contract compliance, new quotes, loading/maintaining substitution list, ship to adds, customer set up, etc.)
Completes Sales analysis for customers and sales teams
Supports strategy of the territory sales leader, driving proprietary products with existing and new customer targets
Manages pricing, including sharing pricing information and addressing pricing issues with customers
Maintains critical products lists, reviews backorder notes with customers/requests action, discusses at risk items, and plans course of action with the customer
Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions
Evaluates usage spikes with the customer
Reviews remaining allocations with customers and sends requests for additional allocations to PAS
Converts additional Not Stocked products to Stock
Sets up new accounts/ship-to information
Manages reporting needs (providing inventory reports on COI OH balances, providing customer contacts for required reporting & SF cases (OMM), analyzing customer request for custom reports, etc.)
Performs additional duties as directed
Works closely with Government Sales Manager and oversees day-to-day relationship with customer
Ensures schedules and budgets are met according to contractual agreements