Customer Account Specialist at The Coca-Cola Company

Ballina, County Mayo, Ireland

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Beverages, Consumer Goods, ManufacturingIndustries

Requirements

University/Bachelor degree in a Supply Chain or Business discipline (other qualifications may be considered with appropriate work experience)
3-5 years’ experience in Customer service, supply-chain or sales
Functional competencies: SAP S&D Module, Empowered and self-starter, Project Management skills, Commercial, technical & financial knowledge, Presentation skills (face to face and virtual), Supply chain and logistics knowledge, Ability to communicate and collaborate with diverse groups, Advanced Microsoft Excel, Power Point & Power BI, Problem Solving & analytical Skills
Leadership behaviours: Drives Innovation, Collaborate with System/Customers/Key Stakeholders, Act like an Owner, Inspire Others, Develops and Inspires Others
Ability to operate in a multi-cultural environment and show respect for cultural differences
Foreign languages may be required depending on customer responsibility
Willingness to travel nationally and internationally (10-20% regional, planned in advance but sometimes with little warning)

Responsibilities

Customer Engagement & Account Management: Collaborate with Business Units and bottlers to ensure plant supply is guaranteed on-time in full, costs are optimised, support Perfect Order Metric, and analyse gaps to Tier 1 Metric
Demand Management: Gather & analyse forecast information, engage & collaborate with bottling partners to validate and improve plant forecast accuracy through concentrate demand routines
Inventory management: Monitor, analyse and take mitigation actions based on aging stock reports, in association with internal departments, Business Units, and customers
Business planning & New Business Models: Work with Demand Specialists, Budgeting & Planning Financial Managers, business units, and customers to build & validate sales volume estimates for business plans; work with internal & external teams on supply point shifts (planned & BCP activations), managing project timelines and bottler needs for smooth transitions
End-to-end value creation: Support digital transformation on key business processes, identify productivity & cost-saving opportunities, deploy key changes, utilise project management techniques, influencing, and presentation skills to deliver value creation opportunities
Manage Unique Business Requirements: Understand customer requirements in detail, monitor, assess, and implement changes working closely with relevant function experts
Support and work closely with the Customer Franchise Manager in developing relationships, identifying, and implementing end-to-end Supply Chain Solutions and improvements that maximise value to the system

Skills

Supply Chain Management

Demand Forecasting

Inventory Management

Account Management

Business Planning

Project Management

Customer Engagement

Data Analysis

Digital Transformation

The Coca-Cola Company

Global leader in non-alcoholic beverages

About The Coca-Cola Company

The Coca-Cola Company is a major player in the beverage industry, offering a variety of non-alcoholic drinks such as soft drinks, water, sports drinks, juices, and plant-based beverages. Its products are manufactured and distributed through a network of bottling partners who handle the production, packaging, and delivery of these beverages to consumers and businesses around the world. This extensive distribution system ensures that Coca-Cola products are widely available. Unlike many competitors, Coca-Cola benefits from strong brand recognition and a diverse portfolio of popular drinks, which helps it adapt to changing consumer tastes. The company's goal is to refresh the world and positively impact communities while maintaining a commitment to sustainability.

Atlanta, GeorgiaHeadquarters

1892Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Acquisition of Billson’s Beverages may affect Coca-Cola's non-alcoholic brand image.

Economic pressures may reduce consumer spending on premium Coca-Cola products.

AI-driven campaigns could expose Coca-Cola to data privacy concerns and scrutiny.

Differentiation

Coca-Cola's vast distribution network ensures global product availability and market penetration.

Strong brand equity and marketing efforts drive consumer loyalty and market presence.

Commitment to sustainability initiatives enhances brand reputation and competitive edge.

Upsides

Growing demand for health-conscious beverages boosts Coca-Cola's low-sugar and functional drink offerings.

Direct-to-consumer sales channels enhance Coca-Cola's e-commerce presence and consumer engagement.

Popularity of plant-based diets allows Coca-Cola to expand its plant-based beverage line.

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