Customer Account Manager - Roswell, Ga at Advance Auto Parts

Alpharetta, Georgia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, RetailIndustries

Requirements

High School diploma or GED; Associate’s degree or equivalent from a two-year college or technical school preferred
Valid driver’s license and fleet safety certified
ASE certification preferred, but not required
Proven sales track record with 3-5 years related selling experience
Working knowledge of Advance products and services and the ability to market them to meet customer needs
Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork
Working knowledge of automotive systems and traditional automotive aftermarket
Speak and write English (Spanish a plus); communicate effectively and build strong relationships
Strong presentation, verbal, and written communication skills, including writing reports, business correspondence, and procedural manuals
Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
Review and analyze business reports, such as profit and loss statements (P&L)
Think strategically, analyze issues and options, and manage/facilitate change
Ability to work an assortment of days, evenings, and weekends as needed
Ability to travel overnight occasionally
Physical ability to stand, walk, sit, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, talk, hear; lift/move up to 50 pounds frequently and up to 100 pounds occasionally; specific vision abilities (close, distance, color, peripheral, depth perception, adjust focus)

Responsibilities

Work with District Leaders, General Managers, and other key personnel to achieve all agreed upon goals for assigned accounts
Implement new Commercial Sales programs and support current programs
Visit assigned accounts, make sales calls, develop approaches to position products/services/ideas, identify and meet commercial customer needs, and maintain database of account sales call activity
Proactively communicate with Store Team regularly to ensure realistic customer expectations on product availability, accuracy, and delivery timelines are met
Provide feedback and input to business partners on competitive information, merchandising suggestions, and other services to strengthen market position
Partner in the development and retention of Commercial Parts Pros to support internal growth and career opportunities
Demonstrate eagerness to be a team player and assist in other functions as assigned or needed (e.g., cleaning, organizing, stocking, operating POS equipment, truck loading/unloading)

Skills

Key technologies and capabilities for this role

SalesAccount ManagementAutomotive ProductsInventory ManagementCustomer Relationship ManagementCommercial SalesAPAL SystemAutomotive SystemsAftermarket Parts

Questions & Answers

Common questions about this position

What prior experience is required for the Customer Account Manager role?

A proven sales track record with 3-5 years of related selling experience is required.

What are the essential job skills needed for this position?

Key skills include working knowledge of Advance products and services, APAL system including inventory management, automotive systems, strong communication skills, proficiency in Microsoft Word and Excel, ability to calculate sales figures, analyze business reports, and think strategically.

What is the minimum education required for this job?

A High School diploma or general education degree (GED) is required; an Associate’s degree or equivalent from a two-year college or tech is also mentioned.

Is this a remote position, or is there a location requirement?

This information is not specified in the job description.

What is the salary or compensation for the Customer Account Manager role?

This information is not specified in the job description.