Custom Software Engineer at Accenture

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecom, Contact Center, BankingIndustries

Requirements

Bachelor’s degree in Computer Science, Electronics, or related field (15 years full time education)
Minimum 10+ years of experience (7.5 years minimum stated) in the Contact Center or Telecom domain
Proven expertise in IVR platform management, Java development (Java Enterprise Edition / J2EE), and DevOps processes
Hands-on experience with enterprise IVR systems, telecom/contact center technologies (e.g., IVR, Media Bar, Voice Biometrics, CTI, Text-to-Speech, Genesys, VXML, CCXML)
Experience with Linux and Windows environments
Skills in Spring Basics, Shell/Python scripting, Oracle and MS SQL databases, web services/APIs
Experience with CI/CD pipelines (Git/GitHub, G3, Jenkins, Maven), monitoring tools (AppDynamics, Splunk)
Strong analytical, troubleshooting, and problem-solving abilities in complex, distributed environments
Familiarity with Agile methodologies, Change/Incident/Problem Management processes

Responsibilities

Manage and support IVR, Media Bar, and Voice Biometrics infrastructure ensuring stability, performance, and security across Linux and Windows environments
Provide L2/L3 Day 2 support for the banking IVR platform, driving issue resolution and service excellence
Collaborate with business stakeholders and cross-functional teams to understand requirements and deliver scalable, reliable solutions
Work on telecom systems such as Interactive Voice Response (IVR), Media Bar, CTI, Text-to-Speech, and Genesys
Develop and enhance applications using Java, J2EE, Spring Basics, VXML, and CCXML
Perform automation and scripting using Shell/Python for Linux system management and operational tasks
Integrate web services and APIs, and work with Oracle and MS SQL databases
Implement and maintain CI/CD pipelines using Git/GitHub, G3, Jenkins, Maven, and monitor systems via AppDynamics and Splunk
Follow Agile methodologies and ensure adherence to Change, Incident, and Problem Management processes
Demonstrate strong analytical, troubleshooting, and problem-solving abilities in complex, distributed environments

Skills

Key technologies and capabilities for this role

Java Enterprise EditionJ2EESpringVXMLCCXMLIVRVoice BiometricsMedia BarCTIText-to-SpeechGenesysShellPythonLinuxWindowsOracleWeb ServicesAPIs

Questions & Answers

Common questions about this position

What is the required experience level for this role?

Minimum 10+ years of experience in the Contact Center or Telecom domain is required, with a noted minimum of 7.5 years specified earlier.

What are the must-have technical skills for this position?

Must-have skills include Java Enterprise Edition, with hands-on experience in IVR systems, Java/J2EE development, and DevOps processes.

What is the salary or compensation for this Custom Software Engineer role?

This information is not specified in the job description.

Is this position remote or does it require office presence?

This information is not specified in the job description.

What education is required for this role?

A Bachelor’s degree in Computer Science, Electronics, or related field with 15 years of full-time education is required.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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