Custom Software Engineer at Accenture

Bengaluru, Karnataka, India

Apply Now

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Customer ServiceIndustries

Requirements

Minimum 12 years of experience
15 years full-time education
Must-have skill: Sprinklr (hands-on expertise with Sprinklr CCaaS Platform, including configuring, deploying, and optimizing across social, voice, and digital channels)
Contact Center Architecture & Integration Skills (strong understanding of IVR, omnichannel routing, SIP/WebRTC, CRM e.g., Salesforce)
Strong proficiency in IVR Flow Design & Optimization, Conversational IVR & Voice Bots
Omnichannel Case Management across social media, email, chat, voice, and messaging apps
Understanding of SIP, WebRTC, SBC Configuration
API Integration (REST/SOAP)
CRM Integration (Salesforce, Dynamics)
Call Routing & Deflection Strategies
Sprinklr Voice Workflows
Wireshark & VoIP Troubleshooting
Text-to-Speech & Prompt Management
Callback Scheduling & Lead Tracking
Custom Reports and Advanced Dashboards (SLA tracking, sentiment trends, KPIs like resolution time, agent productivity, customer satisfaction)
Good to have: Experience with CI/CD pipelines and DevOps practices

Responsibilities

Design scalable, high-performance architectures using Sprinklr’s Unified-CXM platform for complex CCaaS deployments
Lead the end-to-end design and architecture of Sprinklr implementations across multiple business units aligned with company strategy and customer engagement goals
Provide strategic guidance on voice architecture, call flows, data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments
Guide configuration, customization, and integration of Sprinklr modules including social listening, engagement, analytics, and automation
Collaborate with Sprinklr’s ecosystem (customer success, platform architects, engineering, product marketing) to validate customer requirements
Collaborate with business stakeholders to understand requirements and translate them into technical specifications
Ensure best practices in data architecture, security, and governance within the Sprinklr platform
Lead solutioning efforts using Gen AI, LLMs, and Retrieval-Augmented Generation (RAG) approaches
Develop and present customized solutions leveraging Sprinklr’s AI-powered platform across service, social, marketing, and research domains
Showcase advanced automation including agentic AI, self-service, and voice/digital channel support
Lead presales activities: presentations, technical workshops, RFP support, and Proofs of Concept (POC)

Skills

Sprinklr

Sprinklr Architect

Unified-CXM

CCaaS

Social Listening

Social Media Management

Customer Experience

Digital Engagement

API Integrations

Multi-Cloud

Hybrid-Cloud

Voice Architecture

Data Architecture

Agile Practices

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free