CSR/Logistics Associate III at Owens & Minor

Morgantown, West Virginia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, LogisticsIndustries

Requirements

Preferred: Associate’s degree or higher
2–3 years of experience in freight coordination or customer service
Demonstrated leadership or supervisory experience
Advanced analytical and decision-making skills for complex freight and compliance issues
Proficiency in transportation management systems (TMS) and advanced Excel reporting
Ability to train and coach team members
Negotiation skills for carrier and broker agreements
Knowledge of regulatory compliance (DOT, customs, etc.)
Strong sense of time organization, urgency, and priority
Effective communication skills (email, phone, in person)
Strong work ethic and willingness to learn functions outside of role

Responsibilities

Leads and mentors CSR team members, providing guidance on complex freight coordination and customer service issues
Oversees high-priority shipments and escalated freight problems, ensuring compliance with regulatory requirements and customer expectations
Analyzes workflow and recommends process improvements to enhance efficiency and reduce errors
Serves as primary liaison for key accounts and escalated carrier negotiations
Directs and coordinates activities for documentation and routing of outgoing and incoming freight, including bills of lading, customs forms, invoices, and other shipping documents
Ensures timely and accurate shipment and receipt of goods to avoid delivery delays or losses
Communicates with carriers, brokers, yard jockeys, and security to maintain alignment on appointments and trailer placement
Investigates and resolves escalated complaints regarding lost or damaged merchandise or shipment shortages
Maintains accurate records of incoming and outgoing goods and monitors compliance with safety and regulatory standards

Skills

Key technologies and capabilities for this role

freight coordinationcustomer serviceprocess improvementcarrier negotiationsshipping documentationbills of ladingcustoms formsworkflow analysiscomplaint resolutionlogistics compliance

Questions & Answers

Common questions about this position

What is the pay for the CSR/Logistics Associate III position?

The pay for this position is $22.66.

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

What education and experience are preferred for this role?

Preferred qualifications include an Associate’s degree or higher and 2–3 years of experience in freight coordination or customer service, with demonstrated leadership or supervisory experience.

What key skills are required for the CSR/Logistics Associate III role?

Required skills include advanced analytical and decision-making abilities, proficiency in transportation management systems (TMS) and advanced Excel, negotiation skills, knowledge of regulatory compliance (DOT, customs), and effective communication.

Is this position remote or does it require on-site work?

This information is not specified in the job description.