Crisis & Referral Specialist at Elevance Health

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Behavioral HealthIndustries

Requirements

HS diploma or equivalent
Minimum of 1 year of experience in behavioral health or minimum of 6 months of direct crisis experience including screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background
Reside in the state of Georgia
Ability to work all shifts including weekends and holidays in a 24/7 call center

Responsibilities

Takes inbound calls, texts, and chats from individuals needing support, services, or who may be in crisis
Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others
Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual
Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria
Provides linkage follow-up as directed to assure individual accessed services
Coordinates with other agencies, organizations, and individuals to ensure optimal use of resources, services, and natural support systems
Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations

Skills

Crisis Intervention

Risk Assessment

De-escalation

Safety Screening

Telephonic Support

Mental Health Screening

Call Handling

Chat Support

Text Support

Behavioral Health

Elevance Health

Integrated health services and digital platform

About Elevance Health

Elevance Health focuses on enhancing the health of individuals throughout their lives by evolving from a traditional health benefits organization into a comprehensive health partner. The company serves over 118 million people, providing support at every stage of health through an integrated approach that addresses a wide range of health needs. Their services are backed by advanced capabilities and a digital health platform that streamlines access to care. Unlike many competitors, Elevance Health emphasizes a holistic view of health, aiming to redefine health and improve community well-being. The ultimate goal is to make health improvements accessible to everyone.

Indianapolis, IndianaHeadquarters

1944Year Founded

$309.4MTotal Funding

IPOCompany Stage

Enterprise Software, Social Impact, HealthcareIndustries

10,001+Employees