Credit & Collections Specalist - Area at Republic Services

Houston, Texas, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Waste Management, ServicesIndustries

High school diploma or G.E.D
A minimum of 2 years of collections, billing, customer service or related experience dealing directly with customers
MS Excel skills at an intermediate level
Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner
The ability to effectively interact and communicate with customers in a professional manner
Good math aptitude and the ability to work accurately with numbers
Directly related experience in which individuals have worked with customers in a collections capacity in a service based industry
A thorough knowledge and understanding of credit and collections transactions and processes

Receives and reviews information from credit reports and contacts various credit sources to ensure credit packages or customer credit applications are complete
Following standard credit processes and procedures, assesses the risk of offering credit to new and existing customers for multiple divisions, business units or an area
Within a determined threshold, approves credit limits. Makes recommendations to the management team as appropriate for non-standard situations or situations in which request exceeds authority to approve
Accepts payment on certain accounts as appropriate and resolves most questions and problems, referring only the most complex to higher levels
Where appropriate performs research to identify misapplied payments and resolve basic and moderately complex issues
On a regular basis, retrieves and reviews billing system reports to identify delinquent accounts
Following standard operating procedures, contacts customers via phone or standard letter to bring accounts to a current status
Prepares and provides reports reflecting status of credit and collection activity in area of responsibility
Documents credit and collections activity for assigned accounts
Performs other duties as assigned or apparent