Credit Collections Representative at Sysco

Miramar, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Distribution, WholesaleIndustries

Requirements

High school degree and a minimum of 1 year credit and collection experience with a manufacturer, distributor or wholesaler extending commercial credit (business to business)
Intermediate Word and Excel skills
Exposure to automated A/R software
Excellent verbal and written communication skills
Strong interpersonal and negotiation skills
Analytical and detail orientation
Bachelor's degree in Business, Finance, Accounting or related field, or Certified Credit Executive (CCE) credentials (preferred)
SAP experience (preferred)
Associate Degree (preferred)
Credit experience in distribution or manufacturing environment (preferred)
NACM Credit courses (preferred)

Responsibilities

Closely monitor customer receivable aging and take corrective action as needed
Identify delinquent accounts based on their terms of sale and credit limits; place delinquent accounts on credit hold following standard operating procedure
Contact sales reps to enlist their assistance on past due accounts; inform sales reps of significant changes in customer situations in a timely and professional manner and notify them of accounts going on credit hold or being placed for collection in accordance to standard operating procedures
Maintain documentation on all collection activities, including detailed information in the on-line computer notes screen
Obtain approval of supervisor before accepting payment plans or partial settlements and/or before placing accounts for collection with agencies or attorneys
Review orders prior to ship, either approving or holding following standard operating procedures
Issue credit memos requests for reasons other than merchandise returns (include price, tax, freight, damage, and gratuity credits)
Reconcile and resolve out of balance conditions such as on account payments, short payments, over payments, unexplained deductions, duplicate deductions, and any other balance over 90 days old
Handle requests for documentation per credit processes in place and conduct all necessary research as a follow up to calls within one business day
Maintain good customer relationships and superior customer service to both internal and external customers
Prepare monthly reports for management on status of accounts receivable, and other reports as required
Carry out special projects/assignments as may be delegated from time to time by supervisor

Skills

Key technologies and capabilities for this role

ExcelWordA/R softwareSAPcredit collectionsnegotiationanalytical skills

Questions & Answers

Common questions about this position

What is the pay range for the Credit Collections Representative position?

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors.

Is this Credit Collections Representative role remote or office-based?

This information is not specified in the job description.

What skills are required for the Credit Collections Representative role?

Required skills include a minimum of 1 year credit and collection experience with a manufacturer, distributor or wholesaler, intermediate Word and Excel skills, exposure to automated A/R software, excellent verbal and written communication skills, strong interpersonal and negotiation skills, and analytical and detail orientation.

What education is needed for this position?

A high school degree is required with a minimum of 1 year credit and collection experience. Preferred qualifications include a Bachelor’s degree in Business, Finance, Accounting or related field, or Certified Credit Executive (CCE) credentials, plus an Associate Degree.

Where can I find information about Sysco's benefits?

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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