Credit Collections Clerk - MGM Grand Detroit at MGM Resorts International

Detroit, Michigan, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, Gaming, EntertainmentIndustries

Contacts guests with delinquent accounts to collect gaming debt, by telephone and mail and establishes payment schedule
Research, prepares, and mails statements, advisement letters, and payment commitment letters to guests with credit line balance or delinquent account, as appropriate
Sorts and files correspondence
Monitors collection activity and advises whether accounts should be referred to a collection agency or written off
Reviews accounts suggested for write-off and evaluates their potential for collection; provides recommendations to the Director of Cage Operations
Assists with coordinating the processing of payments received by the Cage, General Ledger, or other independent department and posted to the proper guest account by the Cage department
Establish new collection accounts and maintain existing collection accounts within internal systems
Accurately entering, maintaining, and managing data in computerized systems
Maintains awareness of suspicious activities to prevent and identify potential fraudulent account actions
Addresses guest complaints within the scope of authority, referring unresolved matters to management
Reports all unusual events, circumstances, missing items, or suspected theft to the supervisor, senior management, and/or Security