Corporate Communications Manager at Forter

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Commerce, RetailIndustries

Requirements

Progressive experience in Corporate Communications, Public Relations, or related fields, with significant focus on using customer advocacy to strengthen brand awareness and industry leadership
Collaborative team player able to partner with peers across the GTM team to secure buy-in and execute effectively
Portfolio of successful, high-profile communications campaigns securing tier-one media coverage and speaking engagements centered on customer storytelling
Familiarity with the digital commerce ecosystem and/or retail industry, including emerging trends, technologies, and issues
Proficiency in leveraging AI to drive efficiency in day-to-day work while maintaining quality
Mastery of translating complex business concepts (e.g., fraud prevention, risk management, payments) into clear, compelling narratives
Comfort working with executive-level decision makers, building rapport, and preparing them for speaking engagements and media interviews
Process-oriented with ability to build long-term plans aligning company announcements/campaigns with speakers, events, awards, and seasonal news cycles
Existing relationships with tier-one business and technology press and agency experience (preferred)

Responsibilities

Develop and implement comprehensive communication plans supporting customer advocacy efforts
Partner with Customer Advocacy Team to identify, recruit, and cultivate relationships with high-profile customers for storytelling opportunities (e.g., joint press releases, keynote speaking, media interviews)
Develop presentations and talk tracks for customer speakers and advocates
Develop and manage an awards and speaking program positioning Forter’s customers as industry leaders
Work closely with Content Marketing and Product Marketing teams to integrate product messaging into customer-led narratives

Skills

Corporate Communications

Public Relations

Customer Advocacy

Storytelling

Press Releases

Media Relations

Speaking Engagements

Awards Programs

Content Marketing

Product Marketing

Communication Plans

Forter

Fraud prevention and identity protection services

About Forter

Forter provides a range of services designed to protect online businesses from fraud and abuse. Its offerings include identity protection to prevent unauthorized access and fraudulent purchases, fraud management that allows businesses to make instant decisions to stop fraudsters, and abuse prevention to identify unauthorized resellers and coupon abusers. Additionally, Forter focuses on payment optimization to enhance trust with banks and improve transaction conversion rates while ensuring compliance with European regulations like PSD2. The company also automates chargeback recovery to help businesses dispute and win claims. Unlike many competitors, Forter operates on a B2B model, charging businesses based on their size and transaction volume, and aims to enhance revenue protection and customer experience for online retailers.

New York City, New YorkHeadquarters

2013Year Founded

$513.6MTotal Funding

SERIES_FCompany Stage

Cybersecurity, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Home Office Stipend

Unlimited Paid Time Off

Hybrid Work Options

Risks

Rising BNPL services complicate fraud detection and increase payment default risks.

Increased returns fraud challenges Forter's fraud prevention systems.

Shift to social media shopping introduces new fraud vectors for Forter to address.

Differentiation

Forter offers real-time, automated fraud prevention solutions for online merchants.

The company focuses on consumer-centric fraud prevention, enhancing customer experience and growth.

Forter's services include identity protection, fraud management, and payment optimization.

Upsides

Forter's AI enhancements improve decision capabilities, boosting fraud prevention effectiveness.

Partnerships with Shopify, Salesforce, and PwC enhance Forter's competitive positioning.

Integration with Gr4vy streamlines payments and mitigates risks for enterprise merchants.

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