Core Crew (Front Desk & Sales) - The Summit, AL at solidcore

Birmingham, Alabama, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Fitness, WellnessIndustries

Requirements

High school education, some college preferred
Ability to lift up to 30 pounds and walk through all areas of the studio
Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
Excellent interpersonal and communication skills
Outstanding customer service skills
Strong organizational skills
Careful attention to detail
Must be willing to initiate tasks and perform duties without direction
Ability to stand for long durations of time
1 year sales experience preferred
MBO experience preferred
Passion for fitness, wellness, and the [solidcore] brand
Energetic, outgoing, and personable individual

Responsibilities

Bring [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
Regularly interact with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; respond to client requests and concerns promptly and effectively
Maintain product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
Perform routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
Be of service to clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
Assist the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
Notify the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assist the Head Coach Community Manager to respond appropriately
Quickly address any maintenance or equipment issues that are visible to clients
Follow up with client lists in Axle to meet monthly sales quota
Respond to client emails
Alert coaches about client milestones and set up the celebration board

Skills

Key technologies and capabilities for this role

Customer ServiceSalesFront DeskRetail OperationsSchedulingClient RelationsAdministrative SupportStudio Cleaning

Questions & Answers

Common questions about this position

What is the pay rate for the Core Crew position?

The position pays $15 per hour.

Is this a remote or in-person role, and what are the location details?

This is an in-person role at The Summit, AL studio requiring the ability to walk through all areas of the studio and stand for long durations.

What key skills are required for this Core Crew role?

The role requires excellent interpersonal and communication skills, outstanding customer service skills, strong organizational skills, careful attention to detail, and the ability to initiate tasks without direction. 1 year of sales experience is preferred.

What is the work schedule like for this position?

This is a part-time hourly position with a flexible schedule that varies based on studio needs, including mornings, evenings, holidays, weekends, and closing hours.

What makes a strong candidate for the Core Crew role?

Strong candidates are energetic, outgoing, personable individuals with excellent customer service skills, sales experience, passion for fitness and wellness, and the ability to work flexibly while delivering the CORE client experience.

solidcore

High-intensity, low-impact resistance training classes

About solidcore

Solidcore offers high-intensity, low-impact resistance training workouts through 50-minute classes that emphasize slow, purposeful movements to engage core muscles. These workouts are designed to be both challenging and safe, reducing the risk of injury while maximizing muscle engagement. Solidcore caters to fitness enthusiasts of all levels, providing both in-studio and online class options. Clients can book classes individually or purchase memberships for multiple sessions, and the company also offers corporate packages and gift cards. Solidcore generates revenue through class bookings, memberships, and merchandise sales, aiming to make its services accessible to a wide audience while ensuring steady growth in the health and wellness market.

Washington, District of ColumbiaHeadquarters

2013Year Founded

$6.5MTotal Funding

BUYOUTCompany Stage

Healthcare, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Phone/Internet Stipend

Flexible Work Hours

Risks

Increased competition from boutique fitness studios may dilute Solidcore's market share.

Economic downturns could impact discretionary spending on premium fitness memberships.

The rise of at-home fitness solutions may attract potential Solidcore clients.

Differentiation

Solidcore offers high-intensity, low-impact workouts on custom-built reformers.

The company provides a unique 'Fail With Us' campaign to embrace growth through challenges.

Solidcore's hybrid model combines in-studio and online classes for flexible fitness solutions.

Upsides

Solidcore's expansion includes opening its 100th studio, with plans for global growth.

The subscription model aligns with industry trends, offering predictable revenue streams.

Strategic investments from firms like Kohlberg & Company support Solidcore's market expansion.

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