Core Crew (Front Desk & Sales) - Scarsdale, NY at solidcore

Scarsdale, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Fitness, WellnessIndustries

Requirements

High school education
Some college preferred
Ability to lift up to 30 pounds
Ability to walk through all areas of the studio
Ability to work a flexible schedule (including mornings, evenings, holidays, weekends, and closing hours)

Responsibilities

Bringing [solidcore]'s client experience acronym, CORE, to life: C: Connecting with a warm welcome and using the client’s name. O: Opening up connections to the community. R: Recognizing efforts in class, milestones, and achievements. E: Educating about offers and thanking them for coming
Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations, and levels of satisfaction; responding to client requests and concerns promptly and effectively
Maintaining product knowledge for all studio retail operations (class packages, beverages/towels, and promotions)
Performing routine client-facing system tasks, including new account set-up, scheduling/canceling/rebooking classes, package purchases, and other general account needs as requested
Being of service to clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
Assisting the Head Coach Community Manager and Coaches in daily operations, including keeping the studio meticulously clean and providing a superior experience to clients, and other tasks or projects as needed
Notifying the Head Coach Community Manager and/or studio management team of any employee or client complaints or grievances, and assisting in responding appropriately
Quickly addressing any maintenance or equipment issues visible to clients
Following up with client lists in Axle to meet monthly sales quota
Responding to client emails
Alerting coaches about client milestones and setting up the celebration board

Skills

Key technologies and capabilities for this role

Customer ServiceSalesFront DeskRetail OperationsClient SchedulingAdministrative SupportStudio MaintenanceProduct Knowledge

Questions & Answers

Common questions about this position

What is the pay rate for the Core Crew position?

The salary is $17 per hour.

Is this position remote or onsite?

This is an onsite position in Scarsdale, NY.

What are the key requirements for this role?

Requirements include a high school education (some college preferred), ability to lift up to 30 pounds, ability to walk through all areas of the studio, and flexibility to work mornings, evenings, holidays, weekends, and closing hours.

What is the company culture like at [solidcore]?

The culture emphasizes delivering a positive client experience through the CORE acronym: Connecting with a warm welcome, Opening up connections to the community, Recognizing efforts and achievements, and Educating about offers while thanking clients. It values professionalism, patience, energetic and personable team members, and maintaining a meticulously clean studio.

What makes a strong candidate for the Core Crew role?

Strong candidates are energetic, personable individuals with high school education (some college preferred), physical ability to lift 30 pounds and navigate the studio, flexibility for varied shifts, and skills in client interaction, sales, and maintaining a positive experience.

solidcore

High-intensity, low-impact resistance training classes

About solidcore

Solidcore offers high-intensity, low-impact resistance training workouts through 50-minute classes that emphasize slow, purposeful movements to engage core muscles. These workouts are designed to be both challenging and safe, reducing the risk of injury while maximizing muscle engagement. Solidcore caters to fitness enthusiasts of all levels, providing both in-studio and online class options. Clients can book classes individually or purchase memberships for multiple sessions, and the company also offers corporate packages and gift cards. Solidcore generates revenue through class bookings, memberships, and merchandise sales, aiming to make its services accessible to a wide audience while ensuring steady growth in the health and wellness market.

Washington, District of ColumbiaHeadquarters

2013Year Founded

$6.5MTotal Funding

BUYOUTCompany Stage

Healthcare, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Phone/Internet Stipend

Flexible Work Hours

Risks

Increased competition from boutique fitness studios may dilute Solidcore's market share.

Economic downturns could impact discretionary spending on premium fitness memberships.

The rise of at-home fitness solutions may attract potential Solidcore clients.

Differentiation

Solidcore offers high-intensity, low-impact workouts on custom-built reformers.

The company provides a unique 'Fail With Us' campaign to embrace growth through challenges.

Solidcore's hybrid model combines in-studio and online classes for flexible fitness solutions.

Upsides

Solidcore's expansion includes opening its 100th studio, with plans for global growth.

The subscription model aligns with industry trends, offering predictable revenue streams.

Strategic investments from firms like Kohlberg & Company support Solidcore's market expansion.

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