Bloomerang

Conversion Project Manager

United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Nonprofit Software, CRMIndustries

Conversion Project Manager

Position Overview

  • Location Type: Remote
  • Employment Type: Full-time
  • Salary: Not specified

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market. We're also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Simplify, Care, and Act.

As a Conversion Project Manager at Bloomerang, you are the first point of contact after the Sales process for clients converting existing data into Bloomerang. You will work closely with new clients to ensure the successful conversion of donor data from their current systems into Bloomerang in alignment with specified project timelines according to organization goals. With the ultimate goal of bringing best practices to life, we depend on our Conversion Project Managers to position clients for fundraising success within Bloomerang solutions.

Responsibilities

  • Guide new clients through their conversion journey.
  • Manage a full project load of clients, ensuring on-time project deliverables.
  • Facilitate check-in calls and virtual meetings during each phase of a conversion with the client.
  • Partner with the Conversion Technical Services teams to identify and resolve anomalies in client data through the submission of data revision requests when necessary.
  • Evaluate, document, and escalate any client issues or concerns that arise throughout the conversion journey.
  • Successfully manage a full project load, ensuring conversion milestones are consistently met.
  • Demonstrated ability to make decisions and problem-solve common to complex conversion issues independently in the best interest of clients.
  • Maintain a 90% average on-time delivery record for completed conversions.
  • Maintain an average CSAT score of 88% or higher in Top 2 ratings.

Requirements

  • Project Management experience (preferably in an external client-facing role)
  • Excellent written and verbal communication skills
  • Data migration and/or conversion experience at a SaaS company
  • Technical skills (familiar with relational tables and databases)

Nice to Have (But Not Required)

  • Nonprofit knowledge

Benefits

  • Health + Wellness: Access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
  • Time Off: Competitive PTO package including 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.
  • 401k: 401k match

Skills

Project Management
Client Communication
Data Conversion
Problem-Solving
Data Analysis
Virtual Meetings
Client Relationship Management

Bloomerang

Donor management software for nonprofits

About Bloomerang

Bloomerang provides donor management software specifically designed for nonprofit organizations to improve their relationships with donors. The software offers a detailed overview of donor engagement by analyzing past interactions, which helps nonprofits identify their most promising prospects and retain existing donors. Bloomerang's tools include donor data management, social media monitoring, and straightforward reporting features, all aimed at enhancing donor engagement and retention. Unlike many competitors, Bloomerang emphasizes user-friendliness, requiring little training, making it ideal for organizations that experience high staff turnover. The company operates on a subscription model, generating revenue through software licenses, and its primary goal is to reduce donor attrition and increase revenue for its clients by implementing best practices in donor engagement.

Indianapolis, IndianaHeadquarters
2012Year Founded
$904.6KTotal Funding
DEBTCompany Stage
Enterprise Software, Social ImpactIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Flexible Work Hours

Risks

Increased competition from Blackbaud and Salesforce.org pressures Bloomerang to innovate rapidly.
Qgiv acquisition may pose integration challenges, affecting service continuity and brand identity.
Dependence on strategic investments could pressure Bloomerang for rapid growth, affecting stability.

Differentiation

Bloomerang offers AI-driven personalization to enhance donor engagement and retention.
The platform provides advanced reporting tools for volunteer impact analysis and grant support.
Bloomerang's user-friendly design requires minimal training, ideal for high staff turnover nonprofits.

Upsides

Strategic investments position Bloomerang for accelerated growth and innovation in nonprofit technology.
The acquisition of Qgiv expands Bloomerang's fundraising technology capabilities for nonprofits.
Record-breaking $56 million raised on GivingTuesday demonstrates Bloomerang's fundraising effectiveness.

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