Contractor Success Manager (Home Warranty/Services) at Super

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Home Warranty, Home ServicesIndustries

Requirements

Experience in recruiting, developing, and managing service providers in home services (plumbing, appliances, electrical, HVAC)
Expertise in repair management, rate negotiation, job cost management, and performance analysis
Ability to forecast warranty claims, analyze cost data, and implement cost reduction strategies
Strong training and presentation skills for service providers and technicians
Proficiency in data analysis for financial KPIs, underwriting targets, and operational planning
Collaborative skills to work with product management and lead performance reviews/round tables
Knowledge of home warranty/services industry and ability to drive adoption of new technologies/techniques

Responsibilities

Identify, recruit, qualify, and train new service providers
Manage and retain existing relationships with service providers to ensure superior quality, customer service, and cost standards
Lead and encourage contractors to adopt state-of-the-art advancements and techniques to enhance productivity and customer experience
Negotiate and establish competitive repair rates to meet underwriting targets and financial KPIs
Analyze job repair cost data and implement cost reduction strategies
Deliver training presentations to service providers and technician base, helping them understand the Super vision
Forecast warranty claims based on historic data and projected revenue growth, staffing accordingly
Establish average-cost-per-claim goals and call commitment levels with contractor base
Plan and implement a formal operational cost-of-goods-sold plan for your territory
Conduct and lead regular contractor performance review meetings
Spearhead contractor round tables to share best practices
Assist in managing escalated issues and take necessary corrective action with service providers to prevent recurrence
Work collaboratively with product management to enhance the Super product offering

Skills

Key technologies and capabilities for this role

Service Provider RecruitmentContractor ManagementRate NegotiationData AnalysisCost ManagementTraining DeliveryForecastingPerformance Reviews

Questions & Answers

Common questions about this position

What compensation and benefits does Super offer?

Super offers a competitive salary and benefits, along with stock options, and tools to help achieve objectives.

Is this position remote or does it require office work?

This information is not specified in the job description.

What are the key responsibilities or skills needed for the Contractor Success Manager role?

Key responsibilities include recruiting and training service providers, managing relationships, negotiating rates, analyzing costs, delivering training, forecasting claims, and conducting performance reviews.

What are Super's core values and company culture like?

Super's core values are Great People, Integrity First, Connect + Communicate, and Everyone Is An Owner, emphasizing working with great people who share values, doing the right thing, proactive communication with empathy, and shared ownership.

What makes a strong candidate for this Contractor Success Manager position?

Strong candidates should have experience in recruiting, managing, and negotiating with service providers in home services, expertise in repair cost management and forecasting, and the ability to deliver training and lead performance reviews.

Super

Game publishing and funding platform

About Super

Super.com focuses on supporting game developers by providing them with essential resources for publishing and funding their games. The company offers financial backing to developers, helping them to create and launch their games successfully. Additionally, Super.com helps developers build a dedicated audience and gain global visibility for their projects. Unlike traditional game publishers, Super.com emphasizes a partnership model that prioritizes the needs of developers, ensuring they receive the support necessary to thrive in the competitive gaming industry. The ultimate goal of Super.com is to empower game developers and help them achieve recognition and success in the gaming market.

London, United KingdomHeadquarters

2016Year Founded

$5.4MTotal Funding

SERIES_CCompany Stage

Venture Capital, GamingIndustries

11-50Employees

Benefits

Health, dental, & vision insurance

$360 annual wellness allowance

Employee assistance programs

Unlimited PTO

Recharge days throughout the year

Parental leave + top-up program

Annual $200 travel allowance

Employee-exclusive discounts

Remote work option

Generous equity options

$1,200 annual learning & development allowance

$500 WFH allowance (one-time)

Free food Fridays!

Risks

Increased competition from digital banking services like Step may attract Super.com's target users.

Regulatory scrutiny on gaming platforms could impact Super.com's cash-back incentives.

Brand recognition challenges from rebranding may affect customer retention and acquisition.

Differentiation

Super.com offers a unique combination of savings, cashback, and credit-building features.

The partnership with WorldWinner introduces a 'Play to Earn' model for gaming enthusiasts.

Super.com leverages AI-powered fraud prevention to enhance transaction security.

Upsides

The 'Play to Earn' trend provides a new revenue stream for Super.com.

AI-powered fraud prevention solutions are in high demand, benefiting Super.com's security offerings.

The rising interest in financial apps with cashback and rewards boosts Super.com's user base.

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