Contractor at Global Payments

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FinTech, Information TechnologyIndustries

Requirements

High School Diploma or GED
College coursework in Computer Science, Management Information Systems, or related field of study
Preferred: Degree in computer science or related field, or equivalent work experience
Preferred: At least one certification in CompTIA (e.g., A+, Network+)

Responsibilities

Act as a business partner representing IT User Services, delivering excellent customer service using active listening and communication skills
Provide first and second level technical support, including centralized incident and request handling with a focus on first call resolution, detailed ticket documentation, and root cause analysis in a 24x7 environment
Diagnose, triage, and escalate incidents and requests to appropriate tier 3 and tier 4 assignee and/or team
Respond to incidents, requests for service, and questions within required response times
Participate in call handling according to assigned skills and schedules as directed by leadership
Troubleshoot and repair hardware and software issues on multiple operating systems
Provide on-site and remote technical support using administrative tools for desktops, operating systems, software, hardware, printers, and peripherals
Assist in system upgrades and maintenance, including adding/removing memory, hard drives, video cards, and power supplies
Configure, provision, and support various mobile devices and mobile device platforms
Develop understanding of standard issues and assist in the creation and maintenance of technical documentation and processes
Deploy software and system images for multiple OS and hardware standards
Follow Global Payments company policies, procedures, and standards
Perform other responsibilities associated with this position as may be appropriate and assigned
Follow personnel and department policies and procedures as outlined in the Employee Handbook and coordinate issues through Human Resources as needed