Contingent Workforce Program Specialist

Position Overview

Twilio is seeking a detail-oriented and proactive Contingent Workforce Program Specialist to support its global contingent workforce program. This role involves managing and streamlining end-to-end processes for onboarding, offboarding, and lifecycle management of non-employees (contingent workforce). The Specialist will serve as a primary point of contact for global inquiries and collaborate with various internal teams (HR, Procurement, IT) and third-party vendors to drive process improvements and adoption.

About Twilio

At Twilio, we are shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. Our remote-first approach fosters a strong culture of connection and global inclusion, ensuring that every team member, regardless of location, is part of a vibrant and impactful global team. We encourage continuous learning and provide opportunities for career growth.

Responsibilities

• Utilize Beeline vendor management system (VMS), Workday, and ServiceNow for transactions and operational support.
• Manage the full lifecycle process for onboarding and offboarding contingent workforce resources.
• Ensure data integrity within Beeline VMS and Workday through regular audits and accurate record maintenance.
• Document, update, and communicate contingent workforce processes to users and cross-functional partners.
• Act as a subject matter expert on contingent workforce policies and processes, providing guidance to managers and external partners.
• Build and maintain relationships with suppliers, ensuring adherence to Service Level Agreements (SLAs) and company policies.
• Deliver training and ongoing support to cross-functional team members on system usage and program procedures.
• Contribute to ad hoc projects and process improvement initiatives for the contingent workforce program.

Qualifications

Required:

• 4+ years of HR experience with a proven track record of direct support to customers or employees.
• Proficiency in HR or ticketing systems (e.g., Beeline VMS, Workday, ServiceNow).
• Experience collaborating with cross-functional teams in a dynamic environment.
• Demonstrated experience supporting or leading projects.
• Strong skills in prioritization, organization, problem-solving, collaboration, and communication.
• Proactive, solution-focused mindset with a desire for continual process improvement.
• Commitment to continuous learning and professional growth.
• Fluency in English, with excellent written and verbal communication skills.
• Exceptional stakeholder management abilities.

Desired:

• Experience with Workday, ServiceNow, and Vendor Management Systems.
• Experience working with external vendors.
• Knowledge of employment classifications and risks.

Location

• Remote: Based in Colombia.

Travel

• Occasional travel may be required for project or team in-person meetings to foster connection and build relationships.

Application Instructions

• Please refer to the application portal for specific instructions.

Company Information

• Twilio offers numerous benefits to its employees.

Note: Salary and specific Employment Type details were not provided in the original description.