Content Moderator - Portuguese (Video Games) - Remote

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: (Not provided)
• Company: Keywords Studios
• Description: Since 1998, Keywords Studios has been reshaping how players interact with their favorite games, operating a global team of over 12,000 professionals. Player Engagement, one of the fastest-growing Service Lines, provides technical support, community management, and trust & safety services for AAA and Indie studios. As a Moderator, you will create a safe and positive gaming environment by protecting gamers from harmful content, including harassment, hate speech, and unnecessary violence, fostering a space of respect and inclusivity.

Requirements

• Communication: Ability to moderate digital content (text, images, videos) and identify harmful material.
• Collaboration: Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material. Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.
• Analytics: Audit and assess interactions, ensuring they are rated accurately based on their severity level. Compile and report trends and improvement opportunities from audits.
• Leadership: Actively participate in feature testing and tool improvements.
• Personal Attributes:
  • Optimism and stress resilience
  • Multitasking and prioritization skills
  • Accountability and responsibility
  • Agility and willingness to change
  • Self-motivation, innovation, and analytical skills
  • Keen eye for detail and accuracy

Responsibilities

• Monitor and filter content to protect gamers from harmful content (harassment, hate speech, violence).
• Ensure a safe and positive gaming environment.
• Identify errors and inconsistencies in relation to established procedures and protocols.
• Participate in feature testing and tool improvements.
• Report trends and improvement opportunities.

Application Instructions

• (Not provided)