Bungie

Contract Destiny 2 Senior Community Manager

United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Video Games, Entertainment, Media & PublishingIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Full-time
  • Salary: Not specified

As part of the Bungie Community Management team, the Senior Community Manager helps to build relationships between past, present, and future community members with Bungie and the development teams. Their mission is to support the community team and its daily operations associated with sustaining the live game.

Senior Community Managers work closely with Bungie and SIE Marketing, Editorial, Public Relations Technical Community Managers, industry partners, and the Destiny 2 development team to support the player communications and share player experiences and feedback that helps to inform and add perspective to our creative processes. They highlight the passionate humans working inside Bungie and developing experiences every day for the community, create safe places where players can interact with one another, foster relationships with community leaders, and help the development team facilitate communications between all groups.

Responsibilities

  • Partner with developers as a community expert to help the team explore opportunities to improve the player experience and respond to player feedback.
  • Manage and mentor other members of the community team to facilitate day-to-day communications needs, blogs articles, feedback sessions, and more.
  • Partner with Technical Community Managers to identify, prioritize, and address player-facing issues.
  • Coordinate team engagement or participation in development playtests to give feedback with knowledge of community reactions.
  • Develop strategies to support and amplify the release of official Destiny marketing assets and global campaigns.
  • Partner with Localization Editors to translate and quality control marketing content.
  • Collaborate and support international team members on regional-specific projects and activations.
  • Participate in and drive internal conversations to represent the player base and offer community-informed input on how to enhance the player experience.
  • Deliver data informed and anecdotal reports on sentiment and trending community conversations to internal stakeholders and present findings to studio leadership.
  • Source, analyze, and organize player feedback for internal distribution.
  • Work with marketing and PR teams to identify and amplify community leaders.
  • Draft relevant communications to educate, inform, and celebrate the community.
  • Create community driven campaigns, competitions, and activations to regularly engage players and drive conversation around Bungie products.
  • Identify collaborative or celebratory efforts between gaming communities under the Bungie umbrella (Marathon, we’re looking at you!).

Required Skills

  • 5+ years of industry experience managing a passionate gaming community.
  • Excellence in written and verbal communication for both public facing and internal communications.
  • Experience leading a team or managing others.
  • Flexibility with scheduling to accommodate international collaboration or urgent live service needs.
  • Strong insights for building community engagement.

Skills

Community Management
Player Engagement
Content Creation
Feedback Coordination
Localization
Team Leadership
Communication
Partnership Development

Bungie

Develops and supports video games

About Bungie

Bungie develops popular video games, most notably the Destiny and Halo franchises. Their games are available on multiple platforms, including Xbox, PlayStation, and PC. Bungie's products work by offering players immersive gameplay experiences, which are enhanced through expansions, updates, and in-game purchases. Unlike many competitors, Bungie places a strong emphasis on community engagement, providing features such as clan support and seasonal events to keep players connected and active. The company's goal is to create high-quality gaming experiences that foster a dedicated player community.

Bellevue, WashingtonHeadquarters
1991Year Founded
$97.3MTotal Funding
ACQUISITIONCompany Stage
GamingIndustries
1,001-5,000Employees

Benefits

Health Insurance
Remote Work Options
401(k) Company Match
Flexible Work Hours
Parental Leave

Risks

Recent layoffs may decrease morale and productivity, affecting game development timelines.
Scrutiny of PlayStation's acquisition could pressure Bungie to deliver profitable projects.
Integration into Sony may result in cultural clashes affecting operational efficiency.

Differentiation

Bungie is renowned for creating iconic franchises like Destiny and Halo.
Bungie's community engagement through bungie.net fosters strong player connections.
Bungie's focus on immersive gaming experiences sets it apart in the industry.

Upsides

Increased focus on Destiny and Marathon could lead to more polished game releases.
Integration into Sony may enhance Bungie's game development and operational efficiency.
Releasing the original Marathon Trilogy on Steam could attract nostalgic gamers.

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