Job Description: Tebra Blog Content Manager

Position Overview

The Tebra Blog Content Manager is responsible for driving ROI and satisfaction for physician clients by facilitating the development and publication of search engine-optimized blog content. This role involves overseeing content creation, managing freelance writers and editors, and streamlining content creation processes. The Content Manager will collaborate closely with the Digital Marketing team to ensure blog content aligns with client practice and marketing objectives. While not directly customer-facing, this role may involve assisting with email communications on behalf of the Digital Marketing team. Expertise in customer blog content is crucial for enhancing professional services and boosting clients' online presence.

Your Area of Focus

• Manage 200+ accounts and ensure timely posting of blog posts within indicated SLAs (service level agreements).
• Produce quality blog content for healthcare providers based on editorial and style guidelines.
• Leverage client feedback to resolve all content requests and ensure client satisfaction through feedback surveys and customer cases.
• Manage assignments with writers and editors to ensure deadlines are met and optimized efficiently in the editorial workflow.
• Stay up-to-date with SEO algorithms for content and Google Best Practices.
• Continue to improve guidelines for creating content that conveys a practice’s and/or physician’s specialty and unique brand with common search queries from patients.
• Develop training to better communicate to internal stakeholders and freelancers.
• Use internal resources to draft and revise content as needed to ensure content quality and low production costs.
• Attend and engage in weekly team meetings as well as quarterly department meetings.
• Other appropriate responsibilities necessary to drive client satisfaction as assigned by leadership.

Your Professional Qualifications

• College degree, preferably in Journalism, Communications, or Marketing, or equivalent experience.
• Excellent blog writing/editing ability and mastery of AP Style.
• 1-2 years of experience in content production, journalism, copywriting, or copyediting.
• Experience writing and/or editing in the healthcare industry is preferred but not required.
• Clear communicator with the ability to uphold top-tier customer service standards, respond efficiently to customer requests, and maintain high customer satisfaction.
• Outstanding analytical, problem-solving, and multitasking skills.
• Organized and results-driven with a focus on achieving top customer quality.
• Self-starter who thrives in the opportunity to take initiative, with exceptional time management skills and great attention to detail.
• Familiar with SEO algorithms for content and Google Best Practices.
• Champion for continually improving on a personal level of product and industry knowledge and exercising best practices, as well as nurturing strong, collaborative client and cross-team relationships.

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our Values

• Start with the Customer
• We get...

Contact Information

Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.

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