Contact Center Representative - Work From Home at AWL

Austin, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Superior Verbal Communication Skills: Excellent ability to communicate clearly and effectively
Energetic & Engaging: A positive and enthusiastic demeanor that shines through your voice
Comfortable with Difficult Situations: Ability to calmly and politely handle escalated situations
Computer Skills: Proficient computer skills
Receptive to Coaching: Willingness to learn and improve
Strong Written Communication Skills: Excellent spelling, grammar, and punctuation
Multi-Tasking Ability: Capable of handling multiple tasks simultaneously
Punctual & Dependable: Reliable and committed to your schedule
Goal-Oriented: Motivated to set and achieve goals

Responsibilities

Handle Inbound & Outbound Calls: Engage with consumers seeking insurance rates
Qualify Consumers: Ask questions to match them with suitable insurance agents
Follow-Up Calls: Inquire about consumer experiences and ensure their needs are met
Connect Consumers with Agents: Facilitate connections between consumers and agents
Record Information: Document consumer interactions and feedback
Team Communication: Frequent communication with leadership and team members via chat

Skills

Key technologies and capabilities for this role

Verbal CommunicationWritten CommunicationMulti-TaskingCustomer ServiceCall HandlingData EntryTeam CommunicationComputer Proficiency

Questions & Answers

Common questions about this position

Is this position remote or work-from-home?

Yes, this is a fully remote position that allows you to work from home.

What is the salary for this Contact Center Representative role?

This information is not specified in the job description.

What skills are required for this position?

Key requirements include superior verbal and written communication skills, energetic and engaging demeanor, comfort with difficult situations, proficient computer skills, multi-tasking ability, and being punctual, dependable, and goal-oriented.

What is the team structure like at AWL?

The team is a virtual team with frequent communication via chat with leadership and team members.

What equipment do I need to provide for this remote role?

You need to provide a working USB headset, working mouse, high-speed internet (at least 50 Mbps download speed), noise-free background, updated personal laptop or PC for Microsoft Office and Teams, and a working webcam; AWL will provide the laptop.

AWL

Connects consumers with licensed insurance agents

About AWL

AWL connects consumers looking for insurance with licensed agents who can help them find the right coverage. The company operates a platform called AWLiQ, which allows insurance agents to purchase leads, clicks, and calls to grow their customer base. With a network of 300 licensed agents and partnerships with over 20 insurance carriers, AWL offers a variety of insurance products, including Medicare, life, health, home, auto, and small business insurance. What sets AWL apart from its competitors is its extensive experience in the industry and its focus on using technology to streamline the lead generation process. The goal of AWL is to simplify the insurance purchasing experience for consumers while helping agents expand their businesses.

6610 Burnet Rd, Austin, TX 78757, USAHeadquarters

2005Year Founded

$5MTotal Funding

SEEDCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Remote Work Options

Paid Vacation

Performance Bonus

Risks

Class action lawsuit may lead to financial penalties and reputational damage.

Increased competition from AI-driven lead generation companies threatens AWL's market position.

Consumer privacy regulations could impact AWL's data collection practices.

Differentiation

AWL's proprietary AWLiQ platform streamlines lead generation for insurance agents.

The company has a network of 300 licensed agents offering diverse insurance products.

AWL has over 16 years of experience in the insurance lead generation market.

Upsides

Growing demand for digital insurance solutions boosts AWL's online platform usage.

Interest in personalized insurance products aligns with AWL's data-driven approach.

InsurTech partnerships offer AWL opportunities for innovation and service improvement.

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