Consumer Support Specialist

Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Restaurant Technology, Loyalty Programs, Customer EngagementIndustries

Requirements

Candidates must have 1-3 years of software support experience, strong written and verbal communication skills, and robust interpersonal skills, including the ability to manage upset customers. Strong problem-solving and computer skills are also required.

Responsibilities

The Consumer Support Specialist will use Zendesk to read, track, and respond to consumer support requests, handling tickets escalated from the Tier 1 team. Responsibilities include researching support issues, escalating tickets for larger problems, providing detailed information when reporting bugs, and maintaining courteous and articulate communication while working 40 hours per week.

Skills

Zendesk

Customer Support

Ticket Management

Bug Reporting

Issue Research

Communication

Thanx

Customer engagement and loyalty solutions provider

About Thanx

Thanx offers customer engagement and loyalty solutions for restaurants and retailers through its CRM platform. The platform collects data from customer interactions, allowing businesses to create detailed profiles and run personalized marketing campaigns easily. Thanx stands out by providing unique rewards and experiences tailored to individual customers, enhancing their overall experience. The goal of Thanx is to help businesses build long-term relationships with their customers to increase retention and revenue.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$22.5MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Risks

Emerging CRM platforms offer similar features at lower costs.

Consumer privacy concerns may limit data-driven personalization effectiveness.

Economic downturns could reduce spending on CRM and loyalty solutions.

Differentiation

Thanx integrates with credit card networks for accurate purchase data.

The platform offers AI-driven personalized marketing and loyalty solutions.

Thanx provides infinitely customizable branded apps for businesses.

Upsides

Growing demand for AI-driven personalization boosts Thanx's market potential.

Partnerships with Qu and Bite enhance guest engagement strategies.

Stored value features encourage repeat purchases and customer loyalty.

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