Consumer & Business Banking Senior Relationship Banker, Westport, MA at Santander

Westport, County Mayo, Ireland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma, GED or equivalent education in Business Management, Finance, or equivalent field - Required
Bachelor’s Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred
5+ Years Experience selling products and/or services in an incentive-based environment - Required. (OR) 2+ Years (incomplete in description)

Responsibilities

Independently manage a portfolio comprised of both high value consumer clients and small business customers
Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers
Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need
Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future
Recommend and deliver needs-based solutions while also identifying and introducing key partners as appropriate
Collaborate with team members and partners to achieve branch goals and drive overall performance
Participate in joint calling with Product partners to generate and deepen relationships with business customers
Ensure an elevated customer experience, delivering personalized, seamless, and attentive service
Engage customers through digital platforms to enhance customer interactions and educate them on self-service options
Employ critical thinking and problem resolution skills to address client inquiries and challenges effectively
Communicate clearly and effectively with customers in person, over the phone, or through digital channels
Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense
Responsibilities may extend to supporting nearby branch locations based on business necessity

Skills

Key technologies and capabilities for this role

client relationship managementportfolio managementcross-sellingcustomer profilingconsumer bankingbusiness bankingcustomer engagement

Questions & Answers

Common questions about this position

What is the work location for this Senior Relationship Banker role?

The position is based in Westport, MA, and involves engagement with customers in the branch.

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What are the key skills needed for the Senior Relationship Banker role?

Key skills include managing client portfolios, customer profiling for cross-sales, critical thinking and problem resolution, clear communication, and collaboration with team members and partners.

What is the company culture like at Santander?

Santander fosters an enriching environment focused on continuous learning, personal growth, collaboration with global colleagues, engagement, and employee success.

What makes a strong candidate for this Senior Relationship Banker position?

Strong candidates proactively deepen client relationships, expertly articulate product benefits, assess needs through curiosity and questioning, recommend tailored solutions, and deliver exceptional customer experiences.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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