Consumer Advocacy Representative at Remitly

Manila, Metro Manila, Philippines

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Excellent phone etiquette with outstanding Customer Service skills
Self-motivated with positive attitude
Analytical and able to quickly learn process and product specifics as well as adapt to constantly changing processes and tasks
Ability to follow strict guidelines and standard operating procedures
Detail oriented with a critical degree of accuracy regarding data entry and analysis
Ability to deal with confidential data
Ability to work quickly in a fast-paced environment
Ability to work well as a team member and independently

Responsibilities

Serve as first point of contact for consumers via telephone
Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII
Provide disclosures to consumers
Assist consumers in filing disputes for all products
Review and analyze reports and instruct consumers on the best way to dispute a specific claim
Research dispute requests to ensure disputes are accurate and warranted
Educate consumers on reports, claim information, reason codes, etc
Research multiple databases for consumer’s information
Work with Dispute and Resolution teams to resolve consumer disputes
Document records of customer interactions and transactions in the approved CRM (MBS, Salesforce), recording details of inquiries, complaints, comments, and actions taken
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServicePhone EtiquetteData AnalysisCRMSalesforceDispute ResolutionConsumer AuthenticationPII HandlingDatabase Research

Questions & Answers

Common questions about this position

What is the salary or compensation for this Consumer Advocacy Representative role?

This information is not specified in the job description.

Is this Consumer Advocacy Representative position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Consumer Advocacy Representative position?

Technical skills include excellent phone etiquette and outstanding customer service skills. Soft skills required are self-motivation with a positive attitude, analytical thinking, quick learning ability, strict adherence to guidelines and SOPs, detail orientation with accuracy in data entry and analysis, and the ability to work quickly in a fast-paced environment both independently and as a team member.

What is the company culture like at Remitly for this role?

This information is not specified in the job description.

What makes a strong candidate for the Consumer Advocacy Representative role?

Strong candidates demonstrate excellent phone etiquette, outstanding customer service, self-motivation, analytical skills, quick adaptability to processes, strict adherence to guidelines and SOPs, detail orientation with high accuracy in data handling, and the ability to thrive in a fast-paced team and independent environment.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

Land your dream remote job 3x faster with AI

Try Jobo Free