Director/Senior Director of Client Services
Enterra SolutionsSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Financial Services, ConsultingIndustries
Requirements
- Expertise in strategy consulting, data analytics, brand management, marketing, operations, and macroeconomics
- Experience leading consulting engagements for clients in payments or financial services, particularly in Japan
- Ability to act as the main focal point, coordinating between client teams, junior members, internal stakeholders, and outsourcing partners
- Strong project management skills, including tracking status, action items, issues, and risks
- Proficiency in preparing client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles, and responsibilities
- Skills in overseeing project setup, including contracting, stakeholder engagement, workplans, interview guides, data requirements, and vendor SOWs
- Capability to develop fact bases through client interviews and analysis of documentation or processes
- Experience analyzing Visa and client data to benchmark performance and identify gaps/opportunities
- Ability to collaborate with data science, hub, global, and functional teams for expertise and advanced analytics
- Proficiency in identifying solutions, recommendations, and leveraging VCA methodologies, frameworks, and global best practices
- Strong presentation skills to design and deliver compelling findings and recommendations
- Ability to identify and surface client project opportunities for account plans
- Experience managing, coaching, and developing team members while ensuring deliverable quality
- Skills in creating, developing, and maintaining analytical models and methodologies for VCA offerings and IP
Responsibilities
- Lead consulting engagements for clients in Japan to enable portfolio growth and improved profitability in payment businesses
- Manage various initiatives between Visa and clients, including scoping, proposing, contracting, and delivering projects
- Manage team members’ performance and delivery quality
- On a project-by-project basis: Track status, action items, issues, and risks for consulting projects, Visa product implementations, marketing initiatives, etc
- Prepare client project proposals, drawing input from clients, local relationship managers, and functional teams
- Oversee project setup including contracting documentation, stakeholder engagement, workplans, interview guides, client data requirements, and vendor SOWs
- Develop fact bases by conducting client interviews and analyzing documentation or processes
- Analyze Visa and client data to benchmark performance against industry averages and identify improvement opportunities
- Collaborate with data science team for advanced analytics
- Collaborate with hub, global, or functional teams for subject matter expertise
- Identify solutions and recommendations addressing client objectives using VCA methodologies and best practices
- Design and deliver compelling presentations for findings, ideas, and recommendations
- Identify and surface opportunities for client projects into account plans
- Manage and coach team members for growth, career development, and quality deliverables
- Create, develop, and maintain analytical models and methodologies for standardized VCA offerings and IP
Skills
strategy consulting
data analytics
brand management
marketing
operations
macroeconomics
risk management
digital strategy
client engagement
project management
stakeholder coordination
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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