Consultant, SailPoint (SAS) Success Acceleration Services

Employment Type: Full time Languages: French or German or Italian

About SailPoint:

SailPoint is the leader in identity security for cloud enterprises. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.

Built on a foundation of Artificial Intelligence and Machine Learning, our Identity Security Cloud Platform delivers the right level of access to the right identities and resources at the right time — matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise.

About the Role:

As a Consultant in the SailPoint (SAS) Success Acceleration Services, you will begin with comprehensive product training to master our SaaS, Hybrid, and Software solutions, leveraging your experience to gain deep knowledge quickly. You will handle delivering base connectivity projects, while continuing to learn more about various SailPoint Add Ons and project types. You will be responsible for guiding customers and partners in implementing solutions on small to medium sized projects with the guidance of a Solution Architect. You will also start working independently by providing recommendations on best practices.

Roadmap for Success:

• 30 Days:
  • Immerse yourself in understanding SailPoint’s offerings, organizational structure, and team dynamics.
  • Have regular check-ins with your mentor, who will help you navigate the tools, processes, and ongoing projects critical to your role.
  • Gain a deep understanding of SailPoint’s Success Acceleration Services (SAS), organizational structure, and team dynamics.
  • Familiarize yourself with ongoing engagements, tools, and methodologies used to deliver Base Connectivity projects.
  • Shadow senior team members to understand best practices in customer engagement, issue resolution, and troubleshooting.
  • Shadow an ongoing project throughout its lifecycle to understand all the stages.
• 90 Days:
  • Take ownership of delivering a Base Connectivity project with a Senior Consultant/Solution Architect’s guidance.
  • Build relationships with internal stakeholders across Delivery Services, Customer Success, and external stakeholders like customers and partners.
  • Learn the Identity Security and Identity Management space.
  • Participate in demos, best practices training, and presentation skills training.
  • Discover various knowledge bases that would help you and your team in delivering projects/completing technical tasks.
• 6 Months:
  • Work on Base Connectivity projects independently and be able to provide recommendations and best practice advice to customers or internal stakeholders.
  • Be exposed to several types of deliverables based on your technical expertise and have the opportunity to learn more on the job.
• 1 Year:
  • Lead large-scale, cross-functional customer engagements, ensuring seamless execution and customer satisfaction.
  • Mentor Associate Consultants and Consultants, serving as an example of performing their jobs at the highest level.
  • Act as an advisor for customers from the Success Accelerations Services team, ensuring alignment with Time-to-Value metrics and long-term customer goals, as well as project goals.

Requirements:

• 3+ years of professional work experience as part of a technology company with at least 2 years of customer-facing experience.
• Experience setting up and installing software on both Windows and Linux platforms.
• Database knowledge in one or more of the following: Oracle, Sybase, MSSQL, MySQL.
• Experience with enterprise directories such as Microsoft Active Directory and LDAP.
• Familiarity with networking principles: SSL/TLS/HTTPS, Certificate Management, Basic TCP/IP troubleshooting.
• The ability to balance...