Consultant Relations Director

Director of Consultant Relations

Position Overview

The Director of Consultant Relations is a key external-facing role responsible for deepening and expanding relationships with bswift's network of benefits brokers, consultants, and third-party evaluators across the U.S. This position is part of an interdisciplinary marketing, sales, and client service team and requires a strategic mindset, excellent relationship-building skills, an understanding of benefits administration industry and market dynamics, and the ability to manage complex stakeholder networks.

Responsibilities

• Support new business growth by cultivating and maintaining trusted partnerships with top-tier search consultant firms.
• Develop and maintain relationships with mid and lower-tier firms to ensure bswift brand awareness.
• Continually assess new firm and consultant distribution opportunities.
• Partner closely with bswift Executive Leadership and Client Services teams to provide business and client updates to the consultant community.
• Lead a consistent communication strategy and ongoing interaction with search consultants regarding bswift's strategy, vision, and direction for products and services.
• Coordinate and conduct regular business update meetings, respond to ad hoc consultant requests, and assist in go-to-market materials updates, CRM updates, and driving RFP process efficiency.
• Act as the first point of contact in the RFP process, reviewing RFPs for fit, answering questions, and initiating the overall process.
• Manage annual consultant database updates.
• Collaborate with internal stakeholders (Sales, Product, Legal, Sales Operations, and Client Services) to ensure accurate and timely completion of requests.
• Participate in industry conferences and events to promote the firm, build relationships, and stay current with industry trends.
• Monitor market shifts and provide feedback to Product, Sales, and Marketing teams to ensure competitive positioning.

Requirements

• Outstanding relationship management, interpersonal, and oral/written communication skills.
• Proven history of successfully developing or expanding relationships with search consultants and/or brokers.
• Knowledgeable of the healthcare benefits administration industry.
• 10+ years of experience in consultant relations, client service, or relationship management.
• Strong work ethic and ability to work effectively independently and as part of a team.
• Strong Benefits Administration experience and understanding of the broker/consultant sales ecosystem.
• Bachelor's degree preferred.
• CFA and/or MBA are a plus.
• Hands-on PC proficiency.

Company Information

At bswift, we've been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible, and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

Application Instructions

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Additional Details

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