Concierge, Work Cafe, Coconut Grove, Miami, FL at Santander

Miami, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Associate's Degree or equivalent work experience - Required
1+ Years Customer Service Experience - Required
1+ Years Communications, marketing or event-planning experience - Preferred
Enthusiasm for creating an exceptional customer experience (greeting customers with a smile, learning their names, knowing the community, etc.)
Passion for demonstrating and promoting digital products and services
Skilled in customer engagement and creating a sense of community in the space
Displays a credible, trustworthy and professional image at all times
Ability to manage multiple priorities
Attention to detail, problem solving, and the desire to be pro-active
Ability to exercise flexibility and responsiveness
Strong interpersonal, communication, time management and organizational skills
Ability to comply with policies

Responsibilities

Creates an environment that is engaging, welcoming and professional for customers
Coordinates co-working, meeting facilities and room bookings within the space, including assistance with Work Café events and programming
Supports the needs of customers by assisting with routine transactions and coordinating more specialized support with Work Café Relationship Managers and other Santander resources
Takes personal responsibility for delivering on Santander's and Work Café’s customer experience standards and creates exceptional customer experiences with every interaction
Acts as first point of contact for all customers entering the Work Café and directs customers to the appropriate area in a professional and engaging manner
Acts as a self-service expert and proactively encourages customers to embrace digital products and services by explaining the benefits of using the available alternative channels
Supports Work Café Manager and Work Café Events Manager with specialized Work Café programming and events, including promotion and day-of activities (greeting, check-in, set up, clean up, etc.)
Supports the promotion of the services provided, co-working, room booking and events elements of the Work Café
Manages and coordinates all customer and colleague room bookings and ensures the rooms are welcoming and in good order prior to and after appointments
Supports customers in the Work Café by acting as a key point of contact and takes ownership of addressing customer enquiries by directing them to the appropriate Work Café area, facility, resource or business partners
Works closely with the third-party baristas and cleaners to ensure the Work Café environment is welcoming and that all issues are dealt with effectively

Skills

Customer Service

Room Booking

Event Coordination

Digital Products

Co-working Management

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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