Concierge Specialist - Velocity Black UK (Remote)

Employment Type: Full-time Location Type: Remote - National (85002), United Kingdom

Position Overview

Velocity Black, a leading luxury concierge recently acquired by Capital One, leverages technology, human expertise, and cutting-edge apps to help high-performance individuals maximize their lives. Our concierge team provides 24/7/365 support via our proprietary app, offering access to premier restaurants, guaranteed upgrades at world-class resorts, and fulfilling customer requests. We are redefining concierge services for the digital age.

Our core values include the relentless pursuit of excellence, actualizing life's full potential, and making a positive impact. Capital One fosters a fast-paced, dynamic environment that encourages career growth. Diversity, inclusion, and belonging are central to our values, enabling us to serve our associates, customers, and communities effectively. We cultivate a collaborative and open environment that attracts and develops talent from all backgrounds, empowering associates with diverse perspectives, fostering collaboration, and encouraging innovative ideas. Capital One is consistently recognized as one of the best companies to work for.

Responsibilities

• Communicate with clients, restaurants, vendors, and team members to deliver exceptional service across dining, experiences, and retail.
• Liaise with all parts of the business to ensure swift and effective resolution processes and member issue handling.
• Communicate with members, providing demonstrations of the product interface and an overview of the membership.
• Complete end-to-end member requests.

Requirements

• Passion for the hospitality industry.
• Strong existing knowledge of high-value concierge services.
• Energetic, ambitious, and determined with a desire to advance in customer service and concierge roles.
• Experience in luxury concierge or hospitality.
• Adaptability and multitasking skills.
• A "Yes First" mentality.
• General knowledge of high-end experiences, luxury goods, and restaurants.
• Experience working with high net worth individuals and clients.
• Entrepreneurial, problem-solving attitude.
• Excellent, clear, and effective verbal and written communication skills.
• Experience in a collaborative and transparent environment.
• Ability to work under pressure with tight deadlines.
• Flexible working hours – availability to work evenings and weekends.
• Must reside in the UK to be eligible for this role.

What’s in it for you

• A role contributing to the roadmap of a transformative organization.
• High performers receive strong and diverse career progression opportunities, with significant investment in development through Capital One University training programs and external providers.
• Immediate access to core benefits including a pension scheme, bonus, generous holiday entitlement, and private medical insurance.
• Flexible benefits available, such as season-ticket loans, cycle-to-work schemes, and enhanced parental leave.
• Access to inspiring and supportive workspaces designed to foster collaboration and well-being.

Application Instructions

We pride ourselves on hiring the best people, not the same people.

(Note: Salary information was not provided in the original description.)