Concierge Rep at Equinix

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Fitness, Hospitality, LifestyleIndustries

Requirements

Must be customer service oriented
Previous call center, customer service, and Equinox experience preferred
Exceptional written and verbal communication skills
Solutions-oriented, organized, and highly attentive to detail
Familiarity with Salesforce and MotionSoft preferred
Must be detail oriented and analytical
Strong ability to multi-task
High School Diploma

Responsibilities

Managing inbound/outbound phone calls, emails, SMS, chats, and Social Media inquiries from members, leads, and guests
Handling all member and guest interactions with the highest level of hospitality and professionalism
Attempt to resolve all member complaints or concerns without escalating the case to an Equinox club
Assisting members and guests with all incoming inquiries (e.g., club amenities, hours of operation, club staff, in-house events, ancillary businesses, and Group Fitness)
Participating in any Concierge Campaigns if assigned (e.g., outbound contact and member outreach)
Saving members from cancelling by either reselling the membership, converting to freeze, or transferring member to another club of choice or partnering with Concierge leadership
Abiding by all Equinox Policies & Procedures and Business Rules when handling member, lead, and guest cases
Efficiently and effectively escalating urgent cases to Concierge leadership
Achieving and exceeding personal and team response goals, as well as Save/Sales goals, if assigned/applicable
Completing all necessary wrap-up work in a timely manner
Seize opportunities to upsell when they arise (e.g., membership upgrades, ancillary sales)
When assigned, working with specific populations of Equinox members and/or external brand representatives

Skills

Customer Service

Phone Support

Email Communication

SMS

Social Media

Chat Support

Guest Relations

Hospitality

Equinix

Digital infrastructure company

About Equinix

Equinix's mission is to provide a vendor-neutral multitenant data center where competing networks can securely connect and share data traffic. They interconnect industry-leading organizations such as finance, manufacturing, retail, transportation, government, healthcare and education across a digital-first world.

N/AHeadquarters

1998Year Founded

N/ACompany Stage

10,001+Employees