Compliance Support Representative - Nepal Corridor at Pangea Money Transfer

Manchester, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Minimum Graduation – preferable in Business/Legal studies
Must have strong customer service experience in English and Nepalese language
Professional language proficiency in English and Nepalese language
Critical Thinking Ability
Good knowledge of computer applications and compliance tools

Responsibilities

Review and analyse daily transactions to detect unusual or suspicious patterns
Assess flagged transactions from automated monitoring systems and conduct enhanced due diligence
Conduct investigations and escalate unusual patterns to senior compliance teams
Ensure adherence to internal AML policies and regulatory requirements
Assist in SAR (Suspicious Activity Report) preparation and submission
Respond to customer queries related to transactions and verification issues
Work closely with the compliance and operations teams to resolve customer concerns efficiently
Educate customers on compliance-related requirements to prevent future delays
Identify common pain points in customer transactions and recommend process improvements
Collaborate with the technology and operations teams to streamline workflows
Provide feedback for updating AML-related policies and customer service procedures

Skills

Key technologies and capabilities for this role

AMLCTFTransaction MonitoringDue DiligenceSAR PreparationCustomer ServiceEnglishNepali

Questions & Answers

Common questions about this position

What is the salary for the Compliance Support Representative position?

This information is not specified in the job description.

Is this a remote position or where is it located?

This information is not specified in the job description.

What skills are required for this role?

Required skills include strong customer service experience in English and Nepalese, professional language proficiency in English and Nepalese, critical thinking ability, and good knowledge of computer applications and compliance tools. A minimum graduation, preferably in Business or Legal studies, is also needed.

What is the company culture like at ACE Money Transfer?

This information is not specified in the job description.

What makes a strong candidate for this Compliance Support Representative role?

Strong candidates will have a graduation in Business or Legal studies, proven customer service experience and professional proficiency in both English and Nepalese, critical thinking skills, and familiarity with computer applications and compliance tools.

Pangea Money Transfer

Affordable money transfer services for immigrants

About Pangea Money Transfer

Pangea Money Transfer provides affordable and efficient money transfer services, focusing on immigrants in the United States who need to send remittances to their home countries. The company simplifies the money transfer process through a user-friendly mobile app, allowing users to send money quickly and at lower costs compared to traditional banks. Pangea's app is designed to be intuitive, enabling users to complete transactions in just a few steps. Unlike many competitors, Pangea charges lower fees and offers a referral program that rewards users for inviting friends to join. Additionally, Pangea has launched Pangea Connect to partner with other brands, expanding its reach to more global money senders. The company's goal is to make money transfers effortless and accessible, while also building trust with its users through reliable services.

Chicago, IllinoisHeadquarters

2012Year Founded

$29.8MTotal Funding

EARLY_VCCompany Stage

FintechIndustries

11-50Employees