Compliance Support Coordinator (US Healthcare) - EST hours (Remote) at A1M Solutions

South Africa

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Healthcare, Compliance, BPOIndustries

Requirements

Proven experience in inbound/outbound customer service or hotline operations
Excellent communication and interpersonal skills
Strong judgment, problem-solving, and decision-making abilities
Intermediate Excel proficiency
Professional, approachable, and open-minded attitude
Ability to handle confidential information with discretion
Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet connection
Reliable power backup solution

Responsibilities

Receive and document hotline calls, transcribing details accurately for the compliance team
Make follow-up calls within 24–48 hours to gather additional information from callers
Record call details in Excel and route information to the appropriate investigator, ensuring confidentiality
Manage an average of 10–12 calls per day (volume may fluctuate), typically related to HR concerns such as pay, scheduling, or treatment by others
Escalate critical or urgent matters (e.g., harassment, discrimination, or resident neglect) immediately to senior management
Set reminders and follow up on unresolved calls using Outlook
Perform additional administrative or support tasks during periods of low call volume
Work USA hours Mon-Fri 9am-6pm EST (16:00-01:00 SA time, subject to change) plus 1-2 hours on Sundays for urgent matters

Skills

Excel

Hotline Management

Call Documentation

Follow-up Calls

Data Entry

Confidentiality

Customer Service

Transcription

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees