Community Health Worker Bilingual at CVS Health

Tucson, Arizona, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Minimum of 1 year of experience in healthcare, community-based, case management, or social service environment
Strong oral and written communication skills
Ability to manage multiple priorities while maintaining a positive attitude
Dedication (inferred from context)
High levels of flexibility, problem solving, strong communication, and intimate knowledge of the community served
Access to a reliable means of transportation (to spend about half of time outside the center in patient-centered locations)
Bilingual (from job title)

Responsibilities

Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs
Manage patient referrals defined by the care team & collaborate with the Medical Social Worker on action plan
Facilitate communication between all identified parties involved in patients’ care as needed (e.g., family members, caregivers, medical providers, community-based organizations)
Form relationships with and build an inventory of local community organizations that may benefit our patients
Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health
Assist patients with completion of applications for accessing eligible benefits and resources
Promote goal setting and achievement to improve patients’ quality of life and self efficacy with patients (goal definitions agreed upon by the care team)
Meet with patients in patient-centered and patient-preferred locations (e.g., Oak Street Health center, patient’s home, external medical provider facility, community setting)
Drive engagement with high risk individuals (e.g., completed specialty appointments, adherence to Post Discharge Visits) may include accompaniment to appointments
Complete referrals to organizations and agencies as needed
Deliver culturally appropriate health education in the areas where OSH has provided competency training to the CHW
Support care team decision making through participation in interdisciplinary team meetings
Document interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information
Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team
Other duties as assigned

Skills

Key technologies and capabilities for this role

BilingualCommunity OutreachPatient AdvocacyCare CoordinationHealth LiteracyInterpersonal CommunicationProblem SolvingReferral ManagementRelationship Building

Questions & Answers

Common questions about this position

Is reliable transportation required for this role?

Yes, Community Health Workers should plan to spend about half of their time outside of the center in patient-centered locations, so having access to a reliable means of transportation is required.

What are the key skills needed for the Community Health Worker position?

The role requires high levels of flexibility, problem solving, strong communication, and an intimate knowledge of the community served.

What does a typical day involve for a Community Health Worker?

CHWs establish relationships with patients and organizations, manage referrals, facilitate communication, connect patients to community resources, assist with benefit applications, promote goal setting, and meet patients in preferred locations, spending about half their time outside the center.

How does the Community Health Worker collaborate with the team?

CHWs work closely with Medical Social Workers to manage patient care plans, support care team decision making, and coordinate services, while also building relationships with team members, patients, and community partners.

What makes a strong candidate for this Community Health Worker role?

Strong candidates demonstrate flexibility, problem-solving, excellent communication skills, deep community knowledge, and the ability to build relationships and advocate for patients within their scope of practice; bilingual skills are also highlighted in the job title.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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