[Remote] Bilingual Social Services Specialist at Devoted Health

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Social ServicesIndustries

Requirements

Fully bilingual in both English and Spanish or in both English and Haitian-Creole
Enjoys a fast-paced environment and understands urgency
Organized with high attention to detail
Ability to multitask and change plans midday
Proficient in technology and working with new tools
Desire to exceed goals with a great team player attitude and can-do spirit

Responsibilities

Triaging incoming referrals for members with social needs
Providing operational and administrative support across the team
Working hand-in-hand with other Devoted teams to address member needs
Calling a subset of members directly in all states and connecting them to community services
Reaching out to local organizations to ensure members receive appropriate support
Completing necessary paperwork (e.g., transportation programs, prescription assistance) to enroll in public and community programs
Using an internal resource library to address social needs (e.g., transportation, financial, food, medication discounts, support groups)
Meeting or exceeding performance and quality goals
Providing inbound call support for members needing Social Services Support

Skills

Key technologies and capabilities for this role

Bilingual English SpanishBilingual English Haitian-CreoleCustomer ServiceCase ManagementAdministrative SupportOutbound CallingInbound Call SupportResource CoordinationAttention to DetailMultitaskingOrganization

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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