Community Banking Manager at M&T Bank

Clarion, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Must be flexible around branch hours (Monday - Thursday: 8:30 am - 5:00 pm, Friday: 8:30 am - 6:00 pm, Saturday: 9:00 am - 12:00 pm)
Completes assigned training in conjunction with Consumer Bank Training & Operations Teams
CARE certified within 6 months of hire
Complete Bank’s leadership (STELLAR) classes as assigned by Employee Services
Completes Leadership Basics as scheduled by Consumer Bank Training

Responsibilities

Assumes responsibility for ensuring the efficient and effective operation of the branch
Develops a sales and quality service culture throughout the branch by acting as coach and team leader to instill a positive attitude and motivate branch employees
Incorporates Our Shared Future purpose and values into all team meetings, coaching sessions and leads by example
Communicates expectations, goals, and objectives to branch personnel
Reviews and recommends improved operating policies and procedures and ensures the proper implementation and maintenance of approved changes
Makes recommendations for branch personnel regarding employment, performance ratings, salary changes, promotions, transfers, and terminations
Coaches, guides and mentors branch team members in the more complex phases of their work, including their personal development and career planning
Assists with operational excellence in resolution of operational and customer problems
Manages the branch lending activities in the area of consumer & Small Business lending: Interviews loan customers, prepares and processes applications and documentation for all loans, prepares necessary loan tracking reports
Focuses on execution of S&T sales conversations, note-taking in appropriate systems while profiling customers to determine and recommend appropriate S&T loan and deposit products
Acts as "first-line" human resource administrator: Completes Bank’s leadership (STELLAR) classes as assigned, completes Leadership Basics, coaches and observes sales platform team members weekly using Banker Observation form, performs ongoing coaching on behaviors and expectations from Branch Playbook, reviews and coaches to customer surveys from Customer Insight (Avannis) program, completes employee performance reviews and conducts interviews on performance, goals, and objectives, coordinates with Regional Management and Human Resources on staffing needs, ensures staff development, handles succession planning and personnel issues
Leads or assigns leadership of branch sales meetings, provides positive feedback regarding sales activity, and reviews branch sales goals weekly, monthly, and quarterly
Oversees dashboard and pipeline management; manages branch profitability (staffing/ES expenses, loan growth, deposit growth, fee income, efficiency ratios, assigned budget items)
Manages business relationships within the community served
Handles certain branch audit responsibilities in operations, compliance, and security; achieves satisfactory annual Operation Assessment Review (OAR)
Directs delivery of services to customers and attends to customers with special needs
Uses FOR-LIFE skills, product knowledge, and knowledge of policies/procedures to suggest additional bank services for lending/deposit growth and refers customers to other Lines of Business
Utilizes appropriate computer programs for proactive activities

Skills

Key technologies and capabilities for this role

Branch ManagementConsumer LendingSmall Business LendingLoan ProcessingLoan DocumentationSales CoachingTeam LeadershipCustomer ServiceOperational ExcellenceSales Tracking

Questions & Answers

Common questions about this position

What is the location for this Community Banking Manager role?

The position is located at 410 Main St, Clarion, PA 16214, with required hours Monday-Thursday 8:30 am-5:00 pm, Friday 8:30 am-6:00 pm, and Saturday 9:00 am-12:00 pm. Flexibility around branch hours is required.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills and responsibilities are required for the Community Banking Manager?

Key responsibilities include managing branch operations, developing a sales and service culture, coaching and mentoring team members, handling consumer and small business lending, and completing required training like CARE certification within 6 months.

What is the company culture like at M&T Bank for this role?

The culture emphasizes incorporating 'Our Shared Future purpose and values' into team meetings and coaching, leading by example, and fostering a positive attitude while motivating employees.

What makes a strong candidate for the Community Banking Manager position?

Strong candidates have leadership experience in banking operations, skills in coaching and mentoring teams, expertise in consumer and small business lending, and the ability to complete required trainings like STELLAR classes and CARE certification.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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