Community Banking Manager at M&T Bank

Irwin, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

Must be flexible around branch hours (Monday - Friday: 8:30 am - 6:00 pm; Saturday: 9:00 am - 12:00 pm)
Completes assigned training in conjunction with Consumer Bank Training & Operations Teams
CARE certified within 6 months of hire
Complete Bank’s leadership (STELLAR) classes as assigned by Employee Services
Completes Leadership Basics as scheduled by Consumer Bank Training

Responsibilities

Develops a sales and quality service culture throughout the branch by acting as coach and team leader to instill a positive attitude and motivate branch employees
Incorporates Our Shared Future purpose and values into all team meetings, coaching sessions and leads by example
Communicates expectations, goals, and objectives to branch personnel
Reviews and recommends improved operating policies and procedures and ensures the proper implementation and maintenance of approved changes
Makes recommendations for branch personnel regarding employment, performance ratings, salary changes, promotions, transfers, and terminations
Coaches, guides and mentors branch team members in the more complex phases of their work, including their personal development and career planning
Assists with operational excellence in resolution of operational and customer problems
Manages the branch lending activities in the area of consumer & Small Business lending: Interviews loan customers; Prepares and processes applications and documentation for all loans; Prepares necessary loan tracking reports
Focuses on execution of S&T sales conversations, note-taking in appropriate systems while profiling customers to determine and recommend appropriate S&T loan and deposit products
Acts as "first-line" human resource administrator: Coaches and observes sales platform team members by utilization of the Banker Observation form weekly; Performs ongoing coaching with all team members on the execution of behaviors and expectations outlined in the Branch Playbook; Reviews and coaches to the customer surveys received as part of the Customer Insight (Avannis) program; Completes employee performance reviews and conducts interviews with employees to discuss performance, goals, and objectives; Coordinates with Regional Management and Human Resources on branch staffing needs; Ensures staff development and handles succession planning and other personnel issues
Leads or assigns leadership of branch sales meetings, provides positive feedback regarding sales activity, and reviews branch sales goals on a weekly, monthly and quarterly basis
Oversees dashboard and pipeline management; Manages branch profitability by paying particular attention to staffing/ES expenses, loan growth, deposit growth, fee income, efficiency ratios, and all assigned budget items
Manages business relationships within the community they serve
Handles certain branch audit responsibilities in the areas of operations, compliance, and security; Having satisfactory annual Operation Assessment Review (OAR)
Directs delivery of services to the customer and attends to customers with special needs
Uses a combination of FOR-LIFE skills, product knowledge, and knowledge of policies and procedures to suggest additional bank services to achieve lending and deposit growth and refers customers to other Lines of Business within the bank as appropriate
Utilizes appropriate computer programs for proactive outbound call list generation

Skills

Branch Management

Consumer Lending

Small Business Lending

Sales Coaching

Team Leadership

Customer Service

Loan Processing

Operational Excellence

Personnel Management

Customer Profiling

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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