Community and Experience Manager, DIYCon at Remitly

Norwalk, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Events, Home ImprovementIndustries

Requirements

3–5 years of experience in event management, talent relations, or convention/festival operations
Strong organizational skills and proven ability to manage multiple priorities under tight timelines
Excellent communication and relationship-building skills with talent, agents, and partners
Budget management and vendor coordination experience
Ability to work onsite during events, including evenings and weekends
Passion for fandom and creating unforgettable fan experiences a plus

Responsibilities

Act as the voice of DIYCon, embedding yourself deeply in online and offline DIY/home improvement communities
Monitor and engage in real-time conversations across platforms (e.g. TikTok, Reddit, Instagram, YouTube comments, Discord, etc.)
Identify rising voices, niche subcommunities, and superfans to build relationships and seed advocacy
Actively participate in creator and audience dialogue: comment, repost, spotlight user content, answer questions, and spark excitement
Build and maintain relationships with VIPs, superfans, influencers, and micro-creators to foster an early ambassador program
Surface community insights, tone, and trends to inform programming, activations, and audience touchpoints
Represent the fan voice internally, ensuring that audience needs are addressed in the event and experience strategy
Manage autograph and photo-op areas, coordinate guest handlers and schedules, and support marketing with headshots and promo assets
Co-create and deliver immersive event moments: stage programming, meet & greets, creator lounges, fan activations
Serve as the primary point of contact for talent, agents, and representatives pre-show and day of show
Organize and support guest panels, including logistics, scheduling, and special requirements
Support contract negotiation and execution for talent guests
Align budgets with leadership, oversee contracts and payments, and manage talent riders needed

Skills

Community Management

Social Media Engagement

TikTok

Instagram

YouTube

Discord

Influencer Management

Event Planning

Audience Engagement

Content Creation

Trend Analysis

Partnership Building

Experience Design

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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