Community Account Representative at Comcast

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, MediaIndustries

Requirements

Advanced knowledge of Comcast products (video, high-speed Internet, voice, XFINITY Home) and competitive landscape (features, benefits, differences, pricing, campaigns)
Sales process experience to maximize sales
Ability to work with moderate guidance
Proficiency in Microsoft Office, Google, Facebook, Twitter, mobile apps, other software, and social media for marketing
Regular, consistent, and punctual attendance; ability to work nights, weekends, variable schedules, and overtime as necessary
Exercise of independent judgment and discretion in significant matters

Responsibilities

Increase active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Comcast products
Develop strong relationships with property management to support sales and retention of Comcast products/services
Provide ongoing sales support to assigned MDU properties
Demonstrate advanced knowledge of products and sell/promote on-site within multi-dwelling units
Meet and exceed sales goals (net add improvement, penetration) established by local market
Drive customer acquisition, awareness, retention, and interest in XFINITY products/bundles/offers at property level using programs (community rewards, events, marketing collateral, channel resources, online/digital tools)
Proactively follow up with customers and property staff on sales, product, technical, or customer care issues; lead fast resolution as single point of contact
Develop strong working relationships with property management and leasing staff; leverage support through onsite programs and events
Call on and visit all new build MDU properties regularly prior to and following occupancy; manage and attend on-site events for subscriber growth; ensure services available before occupancy for new build and win-back properties
Effectively utilize software and social media to drive online marketing efforts
Understand and apply Operating Principles; own customer experience; be enthusiastic about technology/products/services; win as a team; participate in Net Promoter System
Other duties as assigned

Skills

Key technologies and capabilities for this role

salescustomer acquisitionproduct promotionrelationship buildingcompetitive analysissales goalsXFINITY productshigh-speed internetvideo servicesvoice services

Questions & Answers

Common questions about this position

What is the employment type for this Community Account Representative role?

This is a full-time position.

Is this role remote or does it require on-site work?

The role requires on-site work within multi-dwelling properties/communities, including regular visits to new build MDU properties and attending on-site events.

What skills are required for the Community Account Representative position?

The role requires advanced knowledge of Comcast products and services, sales process experience, competitive knowledge of features and pricing, and proficiency with Microsoft Office, Google, social media platforms like Facebook and Twitter, and mobile apps.

What is the company culture like at Comcast?

Comcast emphasizes passion for teamwork, innovation to revolutionize industries, and leading the future in media and technology, driven by remarkable people creating cutting-edge products for millions of customers.

What makes a strong candidate for this role?

Strong candidates will have experience developing relationships with property management, meeting sales goals, leading issue resolution, and leveraging onsite programs and events to drive subscriber growth.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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